Technical Support Engineer
4 days ago
Responsibilities
:
- Customer Issue Handling: Receive and address customer inquiries via phone, WhatsApp, email, and other communication channels to resolve their concerns.
- Troubleshooting Coordination: Escalate challenging customer issues to technical experts and monitor the progress of their resolution
- Document Organization: Compile customer issues into documentation for learning and reference purposes
- Satisfaction Management: Conduct follow-ups and surveys with customers, and provide feedback on any dissatisfaction issues.)
Qualifications
:
- Education: Bachelor's degree in Computer Science, Information Technology, Electrical Engineering and related major.
- Language requirements: English and Bahasa Indonesia (Compulsory)
- Relevant Work Experience: Prior experience in customer service or technical internships is preferred.
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