Technical Support Engineer

4 days ago


Petaling Jaya, Selangor, Malaysia Dahua Technology Co. LTD Full time

Responsibilities
:

  • Customer Issue Handling: Receive and address customer inquiries via phone, WhatsApp, email, and other communication channels to resolve their concerns.
  • Troubleshooting Coordination: Escalate challenging customer issues to technical experts and monitor the progress of their resolution
  • Document Organization: Compile customer issues into documentation for learning and reference purposes
  • Satisfaction Management: Conduct follow-ups and surveys with customers, and provide feedback on any dissatisfaction issues.)

Qualifications
:

  • Education: Bachelor's degree in Computer Science, Information Technology, Electrical Engineering and related major.
  • Language requirements: English and Bahasa Indonesia (Compulsory)
  • Relevant Work Experience: Prior experience in customer service or technical internships is preferred.


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