Lead Analyst, SMS

2 days ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia AIA Digital+ Malaysia Full time 90,000 - 120,000 per year

Position Objective:

  • Familiar with Concur, ARIBA and SAP.
  • Provide day to day BAU SAP MM, Concur and ARIBA support to LBUs.

Roles and Responsibilities:

  • Act as Single point of contact on SMS technical issues of all end users, Group IT, SAP team, Concur and ARIBA customer support team.
  • Provide L2 support to resolve any system related issues.
  • Ensure resolution time meeting SLA target.
  • Manages all assigned Incident & Service Request and deliver according to the target resolution time.
  • Self-discipline and good deliverables to promote accountability and trust at work.
  • Perform system configuration and customization.
  • Monitor system notification (errors) and take appropriate actions.
  • Follow and actively promote SAP, Concur and ARIBA best practice usage in all solution aspects.
  • Support end users in system usage and assist in raising overall SAP proficiency in the end user base and act as an SAP ambassador.
  • Provide training with end users in several ASPAC locations if necessary.
  • Successful system and process integration, efficient SLA driven end-user support and communications.
  • Delivery of system and business process training for fast-tracked PCR.
  • Liaises with necessary AIA colleagues or business partners outside GASC USC - Finance to ensure delivery of the functional work as required.

Minimum Job Requirements:

  • University / College graduate in computer science or other relevant discipline.
  • 3 to 5 years' relevant experience in regional solution/system support with SAP MM/Concur/ARIBA focus across the ASPAC region.
  • Knowledge in Concur / ARIBA Cloud / Procure to Pay solution and SAP MM.
  • Procure to Pay business knowledge to manage communication with large finance user base.

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