Senior Customer Order

2 days ago

Senai Johor, Malaysia Vertiv Full time 90,000 - 120,000 per year

About the Role

We are seeking a highly organized and detail-oriented Customer Order Coordinator to support Vertiv's manufacturing operations. This role plays a key part in managing the full order lifecycle — from order validation and system entry to delivery and invoicing — ensuring accuracy, compliance, and customer satisfaction. The successful candidate will work closely with planning, logistics, engineering, and finance teams across Asia.

Key Responsibilities

  • Manage the end-to-end order process — validation, data entry, monitoring, and documentation.
  • Serve as the main contact for customers and internal stakeholders throughout the order lifecycle.
  • Coordinate with factory planning, logistics, finance, and project teams to ensure timely and accurate delivery.
  • Maintain accurate order data in Oracle ERP and ensure compliance with internal controls.
  • Prepare and manage export documentation (invoices, packing lists, certificates of origin, etc.).
  • Support revenue recognition, KPI tracking, and reporting through Oracle and Power BI.
  • Participate in process improvement and system enhancement projects to drive operational excellence.

Requirements

  • Bachelor's Degree in Business Administration, Supply Chain, or related discipline.
  • Minimum 2 years' experience in customer order coordination, logistics, or manufacturing operations.
  • Knowledge of ERP / Oracle / SAP systems is required (Oracle training will be provided).
  • Proficient in English and Chinese (spoken & written) for effective communication with regional teams.
  • Excellent coordination, problem-solving, and documentation skills.
  • Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

OUR BEHAVIORS

  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development

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