Japanese IT Support Executive

1 day ago


Petaling Jaya, Selangor, Malaysia Bright Skill Asia Full time

Company Description

We are a
Japanese-affiliated IT company
operating a
Global Support Center (GSC)
in Malaysia. Our center delivers
24/7 IT support services
to customers in Japan and international markets. We are committed to providing reliable, high-quality technical support while fostering a collaborative and professional working environment. As part of our continued growth, we invite dedicated professionals to join our expanding team.

Role Description

We are seeking an
IT Support Executive – Japanese Speaking
to join our Global Support Center. This is a
full-time, on-site role
based in
Kota Damansara, Petaling Jaya
. The role involves providing first-level IT support, handling technical inquiries, monitoring incidents, and coordinating with internal teams and external vendors. The successful candidate will ensure timely issue resolution and deliver consistent support to customers, primarily in Japanese, while also communicating effectively in English.

Qualifications

  • Native-level proficiency in
    Japanese
  • English proficiency
    at conversational to business level
  • Experience or knowledge in
    IT support, service desk, or technical support
  • Ability to perform
    basic troubleshooting
    and incident analysis
  • Familiarity with
    ticketing systems
    (e.g. Jira) is an advantage
  • Strong
    communication and interpersonal skills
    with a customer-focused mindset
  • Computer literate
    , with basic PC operation skills
  • Willingness to work
    24/7 rotating shifts
    (3–4 working days per week)
  • Open to
    overseas employment in Malaysia
  • Prior IT support experience is advantageous but not mandatory

Attractive Remuneration Package

Night shift allowance

Holiday allowance

Language allowance

Annual bonus (after probation, based on company and individual performance)

Medical

Annual leave

Sick leave

Work visa sponsorship provided
, where applicable

Urgent Hiring — Contact



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