Japanese IT Support Executive
1 day ago
Company Description
We are a
Japanese-affiliated IT company
operating a
Global Support Center (GSC)
in Malaysia. Our center delivers
24/7 IT support services
to customers in Japan and international markets. We are committed to providing reliable, high-quality technical support while fostering a collaborative and professional working environment. As part of our continued growth, we invite dedicated professionals to join our expanding team.
Role Description
We are seeking an
IT Support Executive – Japanese Speaking
to join our Global Support Center. This is a
full-time, on-site role
based in
Kota Damansara, Petaling Jaya
. The role involves providing first-level IT support, handling technical inquiries, monitoring incidents, and coordinating with internal teams and external vendors. The successful candidate will ensure timely issue resolution and deliver consistent support to customers, primarily in Japanese, while also communicating effectively in English.
Qualifications
- Native-level proficiency in
Japanese - English proficiency
at conversational to business level - Experience or knowledge in
IT support, service desk, or technical support - Ability to perform
basic troubleshooting
and incident analysis - Familiarity with
ticketing systems
(e.g. Jira) is an advantage - Strong
communication and interpersonal skills
with a customer-focused mindset - Computer literate
, with basic PC operation skills - Willingness to work
24/7 rotating shifts
(3–4 working days per week) - Open to
overseas employment in Malaysia - Prior IT support experience is advantageous but not mandatory
Attractive Remuneration Package
Night shift allowance
Holiday allowance
Language allowance
Annual bonus (after probation, based on company and individual performance)
Medical
Annual leave
Sick leave
Work visa sponsorship provided
, where applicable
Urgent Hiring — Contact
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