WFH in Japan Native Japanese Customer Support

4 days ago

Petaling Jaya, Selangor, Malaysia Hunters International Full time 45,000 - 60,000 per year


Who are we?
A leading global provider of technology-enabled business process outsourcing solutions that provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries.

Job Description:

  • To handle all inbound calls pertaining to hotel reservation and travel product information and other inquiries for Japanese customers.
  • To exceed customers expectation in terms of customer service & accurate information
  • To be able to provide information related to travel and tours for customers convenient travelling.
  • To communicate with contracted vendors about customers inquiries and queries.

Requirements:

  • At least holding an associate degree and/or expected graduate (documents required)
  • Required language(s): Japanese (mother tongue) / English (business level)
  • Able to work on weekends/public holidays and rotational shift
  • Each shift consists of 9 working hours and inclusive of 1 hour lunch break
  • Good in both time management & people development skills
  • MS Office operating and typing skills
  • Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic and
  • Enthusiastic

Benefit:

  • Work Permit provided
  • 5 working days in a week
  • Annual leave (12 days)
  • Sick leave (14 days)
  • Medical insurance
  • One way flight ticket to Malaysia
  • Pick up service from airport
  • 2 weeks free company accommodation provided
  • Opening Malaysian bank account
  • Property agent introduction
  • Shuttle van pick up from nearest LRT station

Remuneration
Basic Salary MYR 9,000 + Up to MYR 500 KPI (Depending on performance)

Working Hours
Between 6am - 11pm (8 hours + 1 hour break) |5 days rotational (Monday to Sunday)

Work Location
WFH and need to be based in Japan

Consultant in Charge
Angel Chok | |


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