it support executive

2 days ago


Petaling Jaya, Selangor, Malaysia CET DEVELOPMENT SDN BHD Full time

Key duties/ responsibilities

  • Good understanding of computer systems, mobile devices and other tech products
  • Able to identify PC, Printer and hardware problems and advising on the solution
  • Ability to diagnose and resolve basic technical issues
  • Hardware maintenance especially PC and Printer
  • In depth knowledge of the network types such LAN and WAN
  • Serve as the first contact with customers who need technical assistance via the phone or email
  • Redirect unresolved issues to the next level of support personnel
  • Keep record of problems and customers solution
  • Follow-up with customers
  • Reporting base on projects

Job Requirements

  • Diploma or Bachelor's degree with honours in Computer Science/ ICT Engineering/ Networking or equivalent
  • Good in oral and written communication skills
  • Good presentation and customer-facing skills
  • Able to execute tasks independently with minimize supervision
  • Able to multi-task and deliver within timeline
  • Possess own transport (compulsory) as well as must be willing to travel
  • Experience in the banking industry is an added value such as passbook printer environment and report printer


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