Restaurant Manager_Johor Bahru

4 days ago

Johor Bahru, Johor, Malaysia JEV Management & Trading Full time

Key Responsibilities:

  • Oversee overall store operations to ensure high-quality dining service and achieve monthly sales targets.
  • Ensure the achievement of company-set sales and profit goals; take full charge of the outlet's operations, leading the team to accomplish reception tasks and business objectives.
  • Manage personnel, finances, and assets of the outlet; strictly enforce company regulations and establish detailed work guidelines based on actual store conditions.
  • Implement financial policies, monitor and control operating costs and expenses, and ensure strict control over purchasing, product output, and inventory.
  • Supervise the daily work of the Front Hall Manager and Head Chef, promptly resolving operational issues to ensure food, soup base, and service quality.
  • Execute marketing plans issued by the company's marketing department and provide feedback to the operations team to ensure revenue targets are met.
  • Conduct public relations work by continuously developing new customers, retaining loyal clients, maintaining customer records, carrying out regular follow-ups, and building a positive corporate image. Provide special attention to VIP and banquet guests.
  • Establish and maintain equipment, utensil, and warehouse management systems; strictly supervise implementation to prevent asset loss.
  • Handle customer complaints appropriately, actively seek customer feedback, and implement improvements to maintain brand reputation.
  • Oversee staff training to ensure service staff have strong professional knowledge, skills, and a positive work attitude.
  • Build team cohesion, arrange staffing, conduct performance evaluations, and implement rewards and penalties; review employee attendance records.
  • Review daily sales reports, purchasing reimbursements, and other financial documents in accordance with financial policies.

Knowledge and Skill Requirements:

  • Experience as a restaurant manager or in a related management role, familiar with Chinese-style hot pot operations.
  • Strong restaurant operations and management skills, capable of independently handling full store operations.
  • Knowledge of cost control, financial systems, and store operations data analysis.
  • Strong leadership and team management skills, with the ability to motivate and lead teams to achieve performance targets.
  • Excellent communication, coordination, and problem-solving skills; able to handle unexpected issues promptly.
  • Customer-oriented mindset with strong service awareness and client relationship management skills.
  • Familiar with industry regulations, food safety, and hygiene standards.
  • High level of professionalism, responsibility, and ability to work under pressure.
  • Market awareness with the ability to support and execute marketing activities while providing feedback.
  • Proficient in office software and restaurant management systems.

Benefit:

  • Paid Annual Leave
  • Public Holidays
  • Seniority Allowance
  • Attendance Bonus
  • Overtime Pay
  • SOCSO & EPF Contributions

Job Type: Full-time

Pay: RM6, RM7,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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