Officer, Social Media Surveillance Senior Analyst

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices.  The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow.  We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We're currently looking for a high caliber professional to join our team as Officer, Social Media Surveillance Senior Analyst (Internal Job Title: Client Service Intmd Analyst - C11) based in Malaysia. 

In this role, you're expected to:

• Review and disposition of surveillance alert for social media generated as per the surveillance and Wealth Social Media procedures.

• Document exception findings, tracking of corrective actions, follow up and remediation.

• Prepare trend analysis and surveillance reports for management reporting.

• Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process / compliance gaps.

• Interpret data and results based on the analysis of information and application of professional judgement.

• Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow / process.

• Provide guidance and training to new hire and junior team members as needed.

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you'd ideally have the following skills and exposure:

• Minimum 3 to 5 years of experience in performing surveillance reviews for Wealth Management or in Compliance/Controls related role within financial institution experience required.

• Preferred: Excellent domain knowledge in Wealth Management

• Preferred: Strong knowledge around social media platforms

• High level knowledge of related to industry standards and practices.

• Ability to work unsupervised and adjust priorities quickly as circumstances dictate.

• Consistently demonstrates clear and concise written and verbal communication skills.

• Self-motivated and detail oriented.

• Proven organization and time management skills.

• Demonstrated problem-solving and decision-making skills.

• Good English language skills required.

• Bachelor's degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

Job Family Group:

Private Client Coverage

Job Family:

Client Services

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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