Partner Relationship Manager

3 days ago

Johor Bahru, Johor, Malaysia J-Recruit Recruitment Agency Full time


We're hiring for:
Partner Relationship Manager | Malay Speaking (Malaysian) | REMOTE

‍Working Mode:Remote

Basic Salary: RM4000 - RM6000 per month

Job Requirements

  • Bachelors degree in a Business-related field
  • At least 2 years of experience in business development roles
  • Experience within the financial services industry is considered an
  • advantage
  • Fluent speaker with excellent oral and writing skills in Bahasa Malaysia &
  • English (Mandarin is considered an advantage)
  • Excellent organizational and analytical skills
  • Confident, persuasive and ambitious
  • Self-motivated
  • Strong interpersonal and communication skills
    Ability to work in a dynamic environment and maintain a high-level of
    organization
  • Ability to work autonomously and under pressure
  • Dynamic, innovative and target oriented , Computer literate

Job Responsibility

  • Develops and implements comprehensive Partner retention strategies in
    collaboration with the Business Development Officer Partner Relations
    to enhance loyalty, minimise churn, and maximise lifetime value.
  • Serves as the primary point of contact for Partners, fostering strong
    relationships through regular communication, personalised support, and
    proactive engagement
  • Solicits feedback from Partners on their experiences, preferences, and
    concerns, leveraging this information to tailor all relevant initiatives and
    address any issues promptly
  • Conducts regular analysis of Partners needs, behaviour patterns, and usage trends to identify opportunities for upselling, cross-selling,or customisation of products/services
  • Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners
    Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement
  • Addresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution
  • Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experience
  • Conveys Partner requirements to the Business Development Officer Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system
  • Familiarises oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators
  • Stays informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the companys retention efforts
  • Cultivates and maintains excellent working relationships with other departments, including dealing, back office and compliance

    Apply now or contact the below to know more:
    WhatsApp/Telegram: Weldina

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