Client Relationship Executive

2 days ago

Johor Bahru, Johor, Malaysia SmartHire by SEEK Full time 60,000 - 120,000 per year
Our client is seeking a Client Relationship Executive (B2B) to join their team
What you'll be doing?
  • Client Relationship Management: Act as the primary contact for cross-regional clients, ensuring timely, professional, and solution-oriented support.
  • Business Development: Identify new business opportunities and drive new business transactions, maintaining a robust sales pipeline.
  • Issue Resolution: Manage escalated client concerns with professionalism, ensuring expectations are addressed and risks of client attrition are minimized.
  • Cross-Team Collaboration: Partner with internal cross-regional and cross-functional teams to ensure seamless client service delivery.
  • Process Optimization: Support the development and optimization of client care processes, systems, and workflows to boost efficiency and service quality.
Who are they looking for?
  • Education: Bachelor's degree in business administration, Marketing, or a related field preferred. Candidates with SPM/Certificate/Diploma and substantial client service experience will also be considered.
  • Experience: Minimum 3 years' experience in client service or relationship management. Experience with cross-regional client accounts or within multinational companies is an advantage.
  • Skills & Knowledge: Strong knowledge of client relationship management practices and service processes, adaptable to cross-border contexts. Proficiency in Microsoft Office and CRM systems.
  • Competencies: Excellent communication and interpersonal skills, able to engage effectively across cultures. Strong customer service mindset—proactive, detail-oriented, approachable, and responsive.
  • Language Skills: Fluent in written and spoken English, with the ability to draft business documents and conduct effective cross-border communication. Proficiency in Chinese (written and spoken) is a strong advantage for supporting clients in China and Singapore.
Why should you consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

  • Annual Leaves
  • Group Medical Benefits
How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We welcome all applicants, regardless of experience or qualifications, to apply for this exciting opportunity.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

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