Client Services Executive

2 weeks ago

Johor Bahru, Johor, Malaysia FOZL Corporate Services (Malaysia) Sdn Bhd Full time 40,000 - 60,000 per year

Key Responsibilities

  • Serve as the main point of contact for a portfolio of assigned clients, ensuring their inquiries and requests are handled promptly and professionally.
  • Support the execution of sales and operational plans, including client follow-ups and service coordination.
  • Prepare proposals, service agreements, and other relevant documentation for client presentations or onboarding.
  • Actively follow up on service progress, outstanding items, and payment collections to ensure timely delivery and billing.
  • Issue tax invoices and maintain accurate client records in the system.
  • Address client concerns effectively, escalating issues where necessary to ensure client satisfaction.
  • Collaborate with internal teams (e.g., corporate secretarial, payroll, finance) to coordinate service delivery.
  • Any other ad hoc duties as assigned by superior.

Requirements

  • Diploma or Degree in Business Management or related field.
  • Minimum 1 years of relevant experience in a client support, sales coordination role.
  • Candidates with no experience are welcome to apply. Training will be provided
  • Strong interpersonal and communication skills with a client-first attitude.
  • Able to work independently, manage multiple tasks, and meet deadlines and KPI set.
  • Highly motivated, organized, and results-driven in a fast paced environment.
  • Proficiency in mandarin is vital for this role to deal with mandarin speaking counterparts

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