Indoor Sales Support

2 days ago

Shah Alam, Selangor, Malaysia Freight Mark Trans Network Sdn Bhd Full time

The Sales Support Executive plays a crucial role in assisting the logistics sales team by managing administrative tasks, supporting client communication, and ensuring timely processing of customer inquiries and orders. This role ensures operational efficiency from lead generation through to after-sales support, and serves as a vital link between sales, operations, and customer service.

Job Responsibilities

  • Support the logistics sales team by preparing quotations, managing schedules, and maintaining proper filing of customer contracts, rate confirmations, and delivery orders.
  • Source new sales opportunities through inbound inquiries and proactive outbound follow-ups (calls/emails).
  • Understand customer requirements for freight, warehousing, or distribution services and route qualified leads to the appropriate sales personnel.
  • Coordinate with operations and customer service to ensure service readiness and timely delivery of logistics solutions.
  • Process all orders and transport bookings with accuracy, including cash sales and spot rate requests.
  • Monitor and follow up on shipment progress, ensuring timely updates to customers and internal teams.
  • Handle customer complaints and provide after-sales support, coordinating with relevant departments for issue resolution.
  • Ensure timely collection of required documents such as Proof of Delivery (POD), invoices, and shipment reports.
  • Assist with credit control by supporting outstanding payment collection efforts where necessary.
  • Prepare and maintain sales performance reports and assist in pipeline tracking.
  • Provide administrative support for sales meetings, tender submissions, and client presentations.

Qualifications, Experience & Skills

  • Minimum 2 years working experience in related field, fresh graduate are encouraged to apply.
  • Prior experience in sales support, customer service, or logistics coordination is an advantage.
  • Familiarity with logistics and supply chain operations (e.g. FCL, LTL, warehouse, distribution).
  • Strong interpersonal and communication skills, both written and verbal.
  • Customer-focused mindset and willingness to go the extra mile to support internal teams and clients.
  • Proficient in Microsoft Office (especially Excel and Outlook); experience with logistics or CRM systems is a plus.
  • Fluency in spoken and written English and Bahasa Malaysia.

Working location:

Hap Seng Business Park,

Block 5, No. 12, Persiaran Perusahaan,

Kawasan Miel, 40300 Shah Alam,

Selangor.

Job Type: Full-time

Pay: RM2, RM3,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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