Front Office Assistant

2 weeks ago


Batu Feringgi, Penang, Malaysia Lone Pine, The Boutique Hotel by The Beach Full time 22,000 - 33,000 per year

Front Office Assistant

Location:
Lone Pine Hotel, Batu Ferringhi, Penang

Department:
Front Office

Employment Type:
Full-time (shift work, including weekends/PH)

Key Responsibilities

  • Welcome guests, handle check-in/check-out, and room assignments.
  • Manage reservations, amendments, cancellations, and no-shows via PMS.
  • Respond to guest enquiries (phone, email, in-person) and provide concierge assistance.
  • Process payments, deposits, folios; balance cash/shift reports.
  • Coordinate with Housekeeping, Engineering, and F&B to fulfil guest requests.
  • Handle guest feedback/complaints professionally and escalate when required.
  • Maintain lobby presentation, signage, and collateral; uphold brand standards.
  • Prepare daily handover notes and basic reports.

Requirements

  • SPM/Diploma/Degree in Hospitality or related field (or equivalent experience).
  • 1 year hotel front office or customer service experience preferred (fresh grads welcome).
  • Proficient in English & Bahasa Malaysia; additional languages an advantage.
  • Familiar with PMS (e.g., Opera/Fidelio) or willing to learn; good MS Office skills.
  • Strong customer service, communication, and problem-solving skills.
  • Well-groomed, punctual, and able to work rotating shifts.

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