Front Desk Assistant

2 weeks ago


Batu Feringgi, Penang, Malaysia Lone Pine Hotel Full time 20,000 - 30,000 per year

Front Desk Assistant

Location: Lone Pine Hotel, Batu Ferringhi, Penang

Department: Front Office

Employment Type: Full-time (shift work including weekends/public holidays)

Key Responsibilities

* Greet guests warmly and assist with check-in/check-out processes.

* Manage guest bookings, changes, and cancellations through the hotel system.

* Attend to guest inquiries via phone, email, or in person, and provide information or concierge support.

* Process guest payments, deposits, and maintain accurate records of daily transactions.

* Communicate with other departments (Housekeeping, Engineering, F&B) to ensure guest needs are met.

Requirements

* SPM/Diploma in Hospitality or related field (or relevant working experience).

* At least 1 year experience in hotel front desk or guest service (fresh graduates may apply).

* Good command of English and Bahasa Malaysia; other languages are an added benefit.

* Familiar with hotel systems (e.g., Opera/Fidelio) or willing to learn; basic computer literacy required.

* Pleasant personality, team player, and willing to work shifts, weekends, and public holidays.

Job Types: Full-time, Permanent

Pay: Up to RM1,900.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Ability to commute/relocate:

  • Batu Ferringhi: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Malaysian Special Skills Certificate (Required)

Experience:

  • Customer service & Admin: 1 year (Required)

Work Location: In person



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