Front Desk Assistant
2 weeks ago
Front Desk Assistant
Location: Lone Pine Hotel, Batu Ferringhi, Penang
Department: Front Office
Employment Type: Full-time (shift work including weekends/public holidays)
Key Responsibilities
* Greet guests warmly and assist with check-in/check-out processes.
* Manage guest bookings, changes, and cancellations through the hotel system.
* Attend to guest inquiries via phone, email, or in person, and provide information or concierge support.
* Process guest payments, deposits, and maintain accurate records of daily transactions.
* Communicate with other departments (Housekeeping, Engineering, F&B) to ensure guest needs are met.
Requirements
* SPM/Diploma in Hospitality or related field (or relevant working experience).
* At least 1 year experience in hotel front desk or guest service (fresh graduates may apply).
* Good command of English and Bahasa Malaysia; other languages are an added benefit.
* Familiar with hotel systems (e.g., Opera/Fidelio) or willing to learn; basic computer literacy required.
* Pleasant personality, team player, and willing to work shifts, weekends, and public holidays.
Job Types: Full-time, Permanent
Pay: Up to RM1,900.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Ability to commute/relocate:
- Batu Ferringhi: Reliably commute or planning to relocate before starting work (Required)
Education:
- Malaysian Special Skills Certificate (Required)
Experience:
- Customer service & Admin: 1 year (Required)
Work Location: In person
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