Customer Service Specialist
2 weeks ago
Job Responsibilities:
- Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
- Timely feedback on the problems existing in the process, collect and sort out problems;
- Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;
- Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
- Able to adapt to shift work. / Able to adapt to long night shift work.
Job Requirements:
- Prefer candidate with 1 year customer service experience in cryptocurrency industry/ financial & banking institution.
- Good logical thinking ability, able to judge the real needs of users;
- Proficiency in Chinese and English is a must;
- Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
Job Type: Full-time
Pay: RM4, RM9,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Experience:
- Cryptocurrency: 1 year (Required)
- Customer service: 1 year (Required)
Language:
- Mandarin (Required)
Work Location: In person
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