Customer Service Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia 袁记云饺 YUEN KEE DUMPLING Full time 60,000 - 120,000 per year

Job Responsibilities:

  • Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
  • Timely feedback on the problems existing in the process, collect and sort out problems;
  • Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;
  • Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
  • Able to adapt to shift work. / Able to adapt to long night shift work.

Job Requirements:

  • Prefer candidate with 1 year customer service experience in cryptocurrency industry/ financial & banking institution.
  • Good logical thinking ability, able to judge the real needs of users;
  • Proficiency in Chinese and English is a must;
  • Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;

Job Type: Full-time

Pay: RM4, RM9,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Experience:

  • Cryptocurrency: 1 year (Required)
  • Customer service: 1 year (Required)

Language:

  • Mandarin (Required)

Work Location: In person



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