Senior HR Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia CHAGEE Malaysia Full time 90,000 - 120,000 per year

Role Responsibilities

1.HR Operations Management:

  • Oversee all HR operations across outlets, ensuring compliance with HR policies, procedures, and employment laws.
  • Manage the employee lifecycle for outlet staff, including recruitment, onboarding, performance management, and offboarding.
  • Provide HR support to outlet managers to address day-to-day HR matters efficiently.

2. Payroll Management:

  • Supervise the end-to-end payroll process for all outlet staff, ensuring timely and accurate salary disbursements.
  • Ensure compliance with statutory contributions (EPF, SOCSO, income tax, etc.).
  • Address and resolve payroll issues or discrepancies in a timely manner.

3. Industrial Relations (IR) Management:

  • Handle employee grievances, disciplinary actions, and disputes, ensuring resolution in line with labor laws and company policies.
  • Manage and oversee any IR matters, including investigations, misconduct cases, and disputes with employees.
  • Represent the company in IR-related negotiations, conciliations, or other legal proceedings.

4. Compliance & Employee Relations:

  • Ensure outlet-level HR activities comply with local labor laws, regulations, and company policies.
  • Foster positive employee relations, promoting a productive and engaged workforce across outlets.

5. HR Reporting & Analytics:

  • Track and report key HR metrics such as turnover rates, payroll costs, and absenteeism to senior management.
  • Provide insights and recommendations to improve HR operational efficiency at the outlet level.

Role Requirements

  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • Minimum 8 years of HR management experience, with at least 3 years in HR operations within the
    F&B industry
    .
  • Strong knowledge of payroll processes and local labor laws.
  • Proven experience in managing industrial relations and handling employee grievances.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Strong organizational and time management skills.
  • Ability to thrive in a fast-paced environment and manage multiple tasks effectively.

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