IT Service Desk

4 days ago

Malacca, Melaka, Malaysia 5G-Starlink Pte. Full time 3,000 - 6,000 per year


Requirements:

  • Degree or Diploma holder, fresh graduate are welcome
  • Must be proficient in writing, reading and speaking Korean language
  • Preferable experience in supporting IT hardware, IT Equipment Refresh, new application rollout support, printers, scanners, displays, retail store level software support, etc.
  • Technical proficiency with MS operating systems and MS suites, desktop and mobile applications
  • HW/SW troubleshooting skills preferably in retail store POS (Point of Sale) systems
  • Network connectivity, dial up and wireless systems troubleshooting skills
  • Work experience with Global clients (preferred)
  • Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
  • Willing to work in a 24x7 environment
  • Understanding Contact/call center metrics
  • Customer-service oriented with a problem-solving attitude

Job Descriptions:

  • Handle L1/L1.5 calls originating from customers and client
  • Handle calls related to password resets, under access provisioning, release of HW/SW, network and wireless connectivity, general IT (including POS systems, printers, scanners, displays) troubleshooting, etc.
  • Create & Update Knowledge Document
  • Work with L2 team on improving L1/L1.5 Resolution
  • Perform approved L2 troubleshooting steps

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