Automotive Warranty Executive
3 days ago
About the Role:
Mission & Objectives:
- Review warranty claims / prior approvals* in line with the warranty and policy guidelines
- Respond to and resolve any warranty claim / prior approval* inquiries, ensuring dealer awareness and compliance with warranty policy guidelines
- Follow up with dealers for reviewed claim submission
Key Roles and Responsibilities:
- Maintain thorough working knowledge of warranty policy guidelines and repair procedures
- Act as a warranty resource for authorized dealers, warranty operations, and OEM personnel and answer general warranty inquiries as required
- Process claim request via client on-line systems
- Maintain high quality and speedy resolution of authorized dealer request and enquiries via warranty ticketing system
- Identify and report on any trends and ad hoc practices and advise dealers of cost-effective alternatives as appropriate
- Maintain accurate records in accordance with the quality system
- Support Warranty report / or any related development as required
- Support Team Leader with various administrative duties
Who We're Looking For:
Direct Experiences
- Min. 3 years experiences of both warranty and technical experience in Automotive Industry
- Min. 2 years experiences as Automotive Warranty Specialist/Assessor
Qualifications:
Malaysia permanent work rights only
- High vocational or higher in Automotive, Electrical/Mechanical/Mechatronics Engineers
- Min. 3 years experiences of both warranty and technical experience in Automotive Industry
- Min. 2 years experiences as Automotive Warranty Specialist/Assessor
- Team player with initiative and positive attitude toward learning
- Excellent skill in MS office program especially in Excel and PowerPoint
- Good command in spoken and written in English
Job Type: Full-time
Pay: Up to RM5,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Work Location: In person
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