Senior Executive, Trainer

Responsibilities

• To train and follow up on all employees and franchisees with the skills and knowledge required for them to perform their respective job functions at an acceptable level.
• Conduct training for new employees, including 7Academy programs (New Employee Training Program, New Manager Training Program, Food Handler Training & QA PRP Training).
• Conduct management training classes (Advance Training/Expert Training/Executive Training Program for Operations/HQ Executives or any other classes related to the curriculum).
• Conduct and plan supplementary classes (Ordering, Handling Customer Complaints, and New Process Training Programs) or any other additional classes required for store teams or related departments.
• Conduct and follow up on NDTS Program (National Dual Training System) in the assigned area consistently.
• Plan and conduct refresher courses for Store Crew, Store Managers, Supervisors, and Assistant Managers when required.
• Train the Trainer Executive/Senior Officer/Officer and monitor/follow up on their performance.
• Act as Buddy Trainer during class and liaise with Trainers on class schedules and preparation.
• Implement all training activities in accordance with company policies and objectives.
• Update and follow up with Regional Training Centres and Training Stores on issues related to training.
• Identify training needs for the assigned region and develop relevant training plans.
• Visit stores and conduct corrective coaching whenever necessary.
• Conduct classes at outstation stores when required.
• Develop curriculum materials such as learning manuals, class presentations, ICT modules, Trainer's Guides, SOPs, and other resources as required, and ensure timely updates.
• Support all new training and curriculum rollouts to ensure timely and effective execution nationwide.
• Implement certification and verification processes for new classes related to the curriculum for both trainees and trainers.
• Maintain and update all training records, materials, and training aids accurately and promptly.
• Prepare weekly/monthly training reports, HR summaries, and class results for submission to the Training Admin.
• Ensure the Training Centre is well equipped and maintained, including tools, furniture, and other equipment.
• Participate in other training initiatives and programs planned by the Training Department when required.
• Plan, follow up, and execute training plans and classes for franchisees.
• Conduct "Train the Trainer" programs for Trainers/Area Trainers when required.
• Perform audit training for the assigned area and monitor audit training under the care of Trainer/Area Trainer.
• Perform any other duties and responsibilities as required by Management.

Accountability

• Training Program Execution: Ensure timely and effective delivery of training programs (technical, soft skills, onboarding, and compliance). Maintain high standards of training quality and learner engagement.
• Training Needs Assessment: Regularly assess employee training needs in collaboration with HR and department heads. Align training initiatives with skill gaps and workforce development goals.
• Training Content Development: Develop or coordinate the creation of relevant, engaging, and up-to-date training content tailored to various employee levels and functions.
• LMS and Records Management: Ensure accurate tracking of attendance, performance, and feedback through the LMS, maintaining all records per audit and compliance standards.
• Evaluation and Reporting: Evaluate training effectiveness through feedback, assessments, and key performance metrics. Provide timely reports on training activities and ROI.
• Compliance and Mandatory Training: Ensure all mandatory and compliance-related training are delivered and documented according to legal and policy requirements.
• Stakeholder Collaboration: Work closely with department managers, HR, and other departments to coordinate and enhance training efforts.

Span of Control
- Evaluation and certification of trainees.
- Planning and scheduling training classes.
- Conducting corrective coaching during store visits.
- Authority to refuse trainees not meeting punctuality or dress code standards.
- As per Company's Authority Limits.