Training Admin Support

2 days ago

Greater Kuala Lumpur, Malaysia SRKay Consulting Group Full time 40,000 - 60,000 per year

Role Description

This is a
12-MONTHS CONTRACT
role for
Training Admin Support (Junior)
role located at
Jalan Sultan Ismail, Kuala Lumpur.

Key Responsibilities:

  1. Training Administration & Coordination

  2. Maintain and update training calendars, attendance records, and training databases.

  3. Track certifications, learning progress, and PIP outcomes.

  4. Coordinate logistics for onboarding sessions and refresher trainings across countries.

  5. Training Materials Management

  6. Standardize, organize, and maintain training materials (CRM, CXOne, Product, QA, Policy Admin, and soft skills).

  7. Support the development of facilitator guides, e-learning modules, and post-training assessments.

  8. Ensure proper version control and governance of all training content.

  9. Training Delivery Support

  10. Deliver or co-facilitate basic and refresher training modules under CBSM supervision.

  11. Assist in onboarding new hires and transferred staff, including integra on ac vi es (e.g., Malaysia onboarding).

  12. Provide on-the-floor coaching to new joiners as needed.

  13. Capability Development

  14. Mentor and develop contractor trainers to build a future internal training team.

  15. Support continuous improvement initiatives to enhance training effectiveness, quality, and learner experience.

Requirements:

  • Bachelor's degree of Business Administration/Human Resource Management or related discipline
  • Minimum 1-3 years of working experience managing training logistics and records across multiple markets needed.
  • Knowledge of contact center or insurance operations (preferred)
  • Confidence delivering basic training with room to grow as a certified trainer.
  • Excellent English communication; multilingual (Mandarin, Bahasa, or Cantonese) an advantage

ONLY SHORTLISTED CANDIDATE WILL BE CONTACTED

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