Reservation Assistant

2 weeks ago

Subang Jaya, Selangor, Malaysia Geno Hotel Full time 21,600 - 43,200 per year

· To ensure to set the correct selling strategy / price and the room type availability must be kept accurate – highlighting any potential obstacles to occupancy immediately to the Front Office Manager and Hotel Manager.

· Handling incoming reservations via telephone, email or fax and converting enquiries into bookings by positively selling and promoting the products and services of the hotel.

· To be well versed in hotel reservations system.

· To check all Agent/Company profiles created yesterday. Ensure that the new profiles are not duplicates of existing profiles.

· Daily Check Group Allotments, Blocks, Traces, Arrivals and other reports. Follow up with sales if any delay, discrepancy, et in Group bookings

· Check and action No-show. Check upcoming arrivals by report and system.

· To gather intelligence information from competitors and travel partners.

· Ensure all incoming reservations and enquiries are action in a timely manner.

· Ensure that the reservations operate with a sales attitude and all personnel are aware of sales opportunities within the hotel, which will assist, with the maximization of revenue.

· To ensure a high level of product knowledge of the hotel within the team enabling them to sell rooms and facilities to the best of their ability and with the aim of 100% conversion.

· Ensure that all bookings have a file and all correspondence has been filed accordingly, with correct and updated information recorded.

· Ensure all refused business is recorded with reason for refusal.

· Adhere to company credit policies to ensure that all revenue expected will be received.

· To ensure proper control of the room inventory. To highlight any abnormalities to Reservation & Revenue Manager.

· Handle all guest comments or complaints relating to the services of the Reservations and take necessary action or service recovery.

· Ensure that guest history is maintained and updated regularly and that the information is accurate, complete and recorded in the appropriate systems.

· Adheres to all standards, policies and procedures in compliance with the hotel.

Job Type: Full-time

Pay: From RM1,800.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Meal provided

Ability to commute/relocate:

  • Subang Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Reservation Assistant in Hotel: 1 year (Required)

Work Location: In person

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