Assistant Reservation Manager

2 weeks ago

Petaling Jaya, Selangor, Malaysia Sunway Resort Hotel Full time 40,000 - 60,000 per year

Job Role:

  • Primary role for a Assistant Reservation Manager is to support Reservation Manager to oversee reservation operations for three integrated hotels under Sunway City Kuala Lumpur Hotels.

Administrative

  • Constantly review task processes and staff's productivity in ensuring that work standards are consistently met.
  • Handle staff scheduling and administrative report requirements.
  • Ensure that all office correspondence is filed accordingly.
  • Handle all office supplies and equipment requisition.
  • Provide guidance and assistance to Reservations agent in special requests or problem that may arise in the department.
  • Handle special projects delegated by Reservations Manager/Director of Revenue

Communication

  • Conduct and attend meeting/briefing as required.
  • Coordinate reservations requirements and handle inter-department communications.
  • Constantly update staff and respective department on status and selling strategies as dictated by the Reservations Manager/Dir. Of Revenue
  • Communicate daily pricing strategies to key departments including Reservations, Sales and Front Office.

Room Inventory Control

  • Alert the Reservations Manager of any sudden fluctuation in occupancy levels in any of the 5 properties.
  • Implement inventory control and selling strategies as dictated by the Reservations Manager/Dir. Of Revenue
  • Manage group reservation activity (group block) and monitor cut-off dates.
  • Handle overbooking situations and arrange alternative accommodations (farm outs).
  • Monitor deadlines for group blocks and ensure rooming lists are received on time.
  • Review all arrivals during tight periods to minimize unexpected "wash" or attrition.

Revenue Management

  • Monitor call handling so that opportunities in upselling are maximized
  • Closely monitor tight dates and give recommendations to Reservations Manager/Dir Of Revenue on yield opportunities.
  • Assist Revenue Manager in generating Daily and Weekly Reports.

Sales

  • Work closely with Sales Personnel to understand company and travel agent profile.
  • Build good business rapport with all potential clients/secretary of company and travel agents.
  • Perform telemarketing whenever necessary.

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