Reservation Agent
2 days ago
- Manage bookings: Handle incoming and outgoing reservations via phone, email, and online platforms for services like hotels, travel, or events.
- Provide customer service: Answer inquiries about availability, pricing, and services; handle complaints and resolve issues promptly.
- Process payments: Handle payments, including advance deposits and credit card transactions, while ensuring accuracy.
- Maintain records: Accurately update and maintain customer and booking information in the reservation system.
- Coordinate internally: Liaise with other departments (e.g., housekeeping, front desk) to fulfill special requests and ensure smooth operations.
- Handle modifications: Process changes and cancellations to existing reservations as needed.
Job Type: Full-time
Pay: From RM1,800.00 per month
Benefits:
- Free parking
- Health insurance
Ability to commute/relocate:
- Subang Jaya: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- IDB systems: 1 year (Required)
Language:
- English (Preferred)
Work Location: In person
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