Reservation Agent

2 days ago


Subang Jaya, Selangor, Malaysia Geno Hotel Full time 21,600 per year
  • Manage bookings: Handle incoming and outgoing reservations via phone, email, and online platforms for services like hotels, travel, or events.
  • Provide customer service: Answer inquiries about availability, pricing, and services; handle complaints and resolve issues promptly.
  • Process payments: Handle payments, including advance deposits and credit card transactions, while ensuring accuracy.
  • Maintain records: Accurately update and maintain customer and booking information in the reservation system.
  • Coordinate internally: Liaise with other departments (e.g., housekeeping, front desk) to fulfill special requests and ensure smooth operations.
  • Handle modifications: Process changes and cancellations to existing reservations as needed.

Job Type: Full-time

Pay: From RM1,800.00 per month

Benefits:

  • Free parking
  • Health insurance

Ability to commute/relocate:

  • Subang Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • IDB systems: 1 year (Required)

Language:

  • English (Preferred)

Work Location: In person


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