Senior Executive, Customer Service

1 day ago

Petaling Jaya, Selangor, Malaysia Guocera Sdn Bhd Full time 30,000 - 60,000 per year
Job Description:

Stock Enquiry

  • Respond to customer enquiries on product availability in a timely manner.
  • Propose suitable replacement or substitute products when items are unavailable.

Order Processing

  • Enter and process purchase orders in SAP with correct pricing and details.
  • Coordinate loading plans and propose quantity adjustments for optimal container use.
  • Reserve stock and coordinate special requests with the production team.

Shipment Coordination

  • Prepare shipment plans and confirm with customers before arranging logistics.
  • Coordinate with shipping departments and agents for booking and documentation.
  • Monitor and follow up on payments and Letters of Credit

Customer Relationship Management

  • Serve as a key point of contact for order updates and general enquiries.
  • Support the sales team with customer follow-ups and communication.
  • Maintain strong working relationships to ensure a smooth customer experience.

Reporting & Documentation

  • Send weekly order status and production updates to customers.
  • Track monthly sales performance and delivery KPIs for internal use.

Cross-Functional Support

  • Collaborate with sales, shipping, production, and credit teams.
  • Support administrative and operational tasks as needed
Job Requirements:
  • Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field.
  • Minimum 3-5 years of experience in order processing, customer service, or logistics support.
  • Proficiency in ERP systems such as SAP.
  • Strong computer skills, especially in Microsoft Excel and Outlook.
  • Fast and accurate in order processing.
  • Strong analytical and problem-solving skills.
  • Excellent organization and time management.
  • Team-oriented with good cross-functional collaboration.
  • Performs well under pressure and tight deadlines.
  • Good communication and negotiation skills.
  • Good command of English, both written and spoken.

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