Inside Sales Coordinator

2 days ago

Petaling Jaya, Selangor, Malaysia DH Investment Holdings Digital Portfolio Full time 30,000 - 50,000 per year

Responsibilities:

Clients Renewal & Account Management

  • Focus in managing the renewal process for existing customers, including contract extensions, hardware and subscription renewals.
  • Build strong relationships to ensure customer satisfaction to ensure long-term relationship with customers.
  • Proactively follow up on upcoming renewals and identify upsell or cross-sell opportunities.
  • Address client concerns and work with internal teams to resolve issues efficiently.

Sales Support

  • Prepare and manage quotations, sales orders, and manage related sales documentation.
  • Support the sales team with presentations, client communications, and coordination.
  • Conduct outbound calls to existing clients and follow up on inbound leads/opportunity.
  • Collaborate with vendors, resellers, and partners to ensure accurate product/service delivery.
  • Track sales activities and generate regular performance reports.

Marketing Support

  • Assist with digital marketing efforts, including social media campaigns such as EDM flyers, on platforms such as LinkedIn, Facebook, and Instagram.
  • Collaborate with Sales Manager and assist in creating marketing materials like brochures, presentations when necessary.
  • Assist in Monitor and report campaign performance; conduct market research for trends and competitor analysis.

We're Looking For:

  • Candidates with inside sales, renewal, or marketing experience are highly encouraged to apply and will be prioritised.
  • Fresh graduates are welcome to apply — full training will be provided.
  • Fluent in common language. Mandarin is a plus (to support Mandarin-speaking customers).
  • A team player who can also work independently.
  • Able to start immediately or on short notice is preferred.

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

  • Cell phone reimbursement
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What is your current and expected Salary?

Work Location: In person

Expected Start Date: 08/01/2025

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