Customer Service Specialist

19 hours ago


Subang Jaya Selangor, Malaysia Dimerco Express (M) Sdn Bhd Full time

Company Description

Dimerco Express (M) Sdn Bhd is a Malaysia-based company headquartered in Bandar Sunway, Petaling Jaya, Selangor. The company serves as a trusted logistics and transportation solutions provider, dedicated to meeting the dynamic requirements of its clients. With a commitment to operational excellence, Dimerco has established itself as a key player in the logistics industry. The organization values efficiency, customer satisfaction, and innovation in delivering tailored supply chain solutions.

Role Description

This full-time on-site role is located in Subang Jaya, where the Customer Service Specialist will handle customer support tasks, ensuring high-quality service delivery at every interaction. Responsibilities include responding to inquiries, assisting clients, resolving issues, and maintaining excellent customer satisfaction. You will also manage communication via phone calls, email, and other channels, as well as contribute to building positive customer experiences. Collaboration with internal teams to meet client needs will be essential.

Qualifications

  • Proficiency in Customer Service, Customer Support, and delivering exceptional Customer Experience
  • Strong skills in Customer Satisfaction and maintaining a positive rapport with clients
  • Excellent Phone Etiquette and effective communication skills
  • Ability to work in a fast-paced environment while demonstrating attention to detail and problem-solving abilities
  • Proficiency in using customer service software and communication tools is an advantage
  • Customer-focused mindset with a passion for providing high-quality service
  • A high school diploma or equivalent; additional certifications in customer service are a plus


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