Regional Retail Operations Manager

2 days ago

Penang, Malaysia Koong Woh Tong Sdn Bhd Full time 80,000 - 150,000 per year
About Us

Koong Woh Tong is an award-winning health and wellness brand with over 80 outlets across Malaysia. We are renowned for our commitment to quality, innovation, and customer satisfaction.

As part of our continued expansion, we are seeking a passionate and experienced Regional Retail Operations Manager (Penang & Ipoh Region) to oversee outlet operations and ensure smooth performance across the Northern region.


Key Responsibilities

1. Operations Management

  • Oversee daily operations of outlets in Penang and Ipoh, ensuring compliance with SOPs and company standards.
  • Conduct regular outlet visits to assess service quality, hygiene, and staff performance.
  • Review outlet sales reports and identify opportunities for improvement.
  • Lead, train, and motivate outlet teams to achieve operational and sales targets.
  • Manage manpower, inventory, and cost control to maintain efficient outlet operations.

2. External Affairs & Compliance

  • Handle government and council-related matters including license renewals and health inspections.
  • Coordinate applications for business licenses, permits, and renovations.
  • Liaise with landlords, suppliers, and contractors to support smooth outlet operations.
  • Build and maintain positive relationships with local authorities and venue owners.

3. Business Development & Projects

  • Evaluate potential new sites and assist in lease discussions for outlet expansion.
  • Oversee renovation projects to ensure adherence to design, cost, and timeline requirements.
  • Manage pre-opening preparations including manpower, equipment, and license arrangements.
  • Support marketing and promotional campaigns to strengthen brand visibility in the Northern region.

Requirements
  • Minimum SPM or equivalent qualification.
  • At least 3 years of experience in F&B or retail multi-outlet management.
  • Proficient in Bahasa Malaysia, Mandarin, and English (Mandarin is required to effectively communicate with Mandarin-speaking clients).
  • Strong leadership, communication, and problem-solving abilities.
  • Proactive, hands-on, and able to work independently.
  • Willing to work 6 days per week, including weekends and Public Holidays.
  • Possess own transport and able to travel frequently between Penang and Ipoh.
  • Experience in F&B chains or herbal health retail is an added advantage.

What We Offer

Competitive salary + regional allowance

Annual performance bonus and salary review

Group Personal Accident Insurance

Complimentary product vouchers

Career growth opportunities in a stable and reputable brand


Join Us Today

If you're a strong leader with a passion for operations excellence and team development, we'd love to hear from you.

Apply now and grow your leadership career with Koong Woh Tong – Malaysia's trusted name in herbal health and wellness.

  • Human Resources Manager

    2 days ago

    Penang, Malaysia Ikano-Retail Full time

    Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of...

  • Human Resources Manager

    4 days ago

    Penang, Malaysia Ikano-Retail Full time

    Company Description **About IKEA Malaysia** IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943. IKEA Malaysia creates a better everyday life by offering a wide...

  • Regional Sales Manager

    2 weeks ago

    E Gate, Penang,Malaysia Samsung Full time 80,000 - 120,000 per year

    Position SummaryTo lead and drive the regional sales strategy for Samsung's Consumer Electronics division, ensuring consistent achievement of revenue, market share, and profitability targets. The role focuses on building a high-performing sales culture, strengthening dealers and channel partnerships, executing go-to-market strategies, and delivering flawless...

  • Regional Sales Manager

    2 days ago

    Penang, Malaysia STARKEN AAC SDN BHD Full time 90,000 - 120,000 per year

    Job Description:Develop and execute regional sales strategies to achieve revenue, volume, and profitability targets.Identify and build relationships with key accounts including developers, contractors, architects, consultants, and distributors.Plan and implement regional marketing initiatives, events, and promotions to enhance brand awareness.Provide market...

  • Executive, Commercial Operations

    2 days ago

    Penang, Malaysia AirAsia Full time

    Job Description **Description** - Monitor Fare and Pricing of airasia Ride ensuring fare is competitive in the region - Assist with the recruitment of drivers in the Northern Region. - Work with senior stakeholders ensuring the KPI (i.e: recruitment, sticker installation) of drivers are on target. - Assist to provide solutions to drivers on ad-hoc driver...

  • Sales Manager

    2 days ago

    Penang Island, Penang, Malaysia Revive Battery Shop KL Full time 40,000 - 80,000 per year

    We're expanding BateriLaju is looking for Sales Managers to lead our retail and operations teams across Malaysia.Positions are available in the following regions:Penang (Urgent)Johor BahruMelakaIpohKuala Lumpur / Klang ValleyYou will be responsible for:Overseeing multiple retail outlets within your assigned regionDriving sales growth, service quality, and...

  • Executive, Operations

    2 days ago

    Penang, Malaysia Capitaland Retail Malaysia Sdn Bhd Full time 1,200,000 - 1,800,000 per year

    Roles & ResponsibilitiesIn-charge of all matters related to housekeeping of the mall to achieve a high degree of cleanliness in order to project the best impression to the general public.Work closely with the outsourced cleaning service company to ensure agreed standards of cleanliness and hygiene are maintained in the mall in accordance with correct...

  • Assistant Manager, Northern Region

    7 days ago

    Penang, Malaysia Malaysia Airline Full time

    **Position Title**: - Assistant Manager, Northern Region Sales **Reports To**: - Regional Manager, Sales (Malaysia & Brunei) **Position Summary**: **Manage the Northern Region sales team which involves delivering robust sales and marketing plans, effective customer centric operational excellence to achieve sales targets in line with revenue targets and...

  • Assistant Manager, Northern Region

    7 days ago

    Penang, Malaysia Malaysia Airlines Full time

    **Reports To**: - Regional Manager, Sales (Malaysia & Brunei) **Position Summary**: **Manage the Northern Region sales team which involves delivering robust sales and marketing plans, effective customer centric operational excellence to achieve sales targets in line with revenue targets and Commercial Strategic Pillars.** **Key Accountability**: -...

  • Regional Energy

    2 days ago

    Penang, Malaysia Jabil Full time 100,000 - 250,000 per year

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...