Manager, Key Account

1 day ago

Malaysia CompAsia Full time 90,000 - 120,000 per year


What Role Will You Play in Shaping CompAsia's Future?

1. Partner Management & Growth

  • Serve as the primary relationship owner for assigned partners (Apple, Telcos, Retailers, APR, SNS, C2B, Enterprise).
  • Manage partner KPIs including trade-in volume, device quality, GP%, and campaign activation.
  • Lead weekly/monthly performance check-ins and drive corrective actions where required.
  • Identify upsell opportunities (store expansion, new partner locations, additional product categories).

2. Execute BBTI Partner Action Plans

  • Support partner programs aligned with 2025–2026 volume targets
  • Ensure partners consistently meet operational readiness: staff trained, price matrix activated, TIV accuracy, SOP compliance.

3. Frontliner Engagement & Gamification

  • Execute frontliner challenges, leaderboards, and rewards to drive trade-in and conversion.
  • Conduct frequent store/partner visits to motivate, train, and troubleshoot frontliner performance.
  • Track frontliner participation, conversion accuracy, and program effectiveness.

4. CAM Retail Offline Collaboration

  • Work with CAM Offline team to integrate partner led campaigns into store floors.
  • Ensure trade-in targets for CAM retail stores are achieved
  • Collaborate on training for store teams on partner programs and grading expectations.

5. Pre-Sales Support & Program Enablement

  • Support development of program proposals, pricing updates, and trade-in workflows.
  • Provide on-ground insights to help shape TIV strategy, grading improvements, and device intake SOPs.
  • Assist in preparing partner decks, tenders, and commercial proposals.

6. Operational & Reconciliation Excellence

  • Ensure accurate device intake, documentation, and alignment with Ops & Finance teams.
  • Monitor grading reliability, SLA adherence, and TAT improvements with every partner.
  • Identify discrepancy risks early and drive resolution quickly.

7. Reporting & Insights

  • Maintain dashboards for partner performance, pipeline, and forecast accuracy.
  • Report volume vs target, GP trends, and operational issues to the Head of BD & Pre-Sales.
  • Provide data-driven insights to support pricing and program tuning

Experience

  • Diploma or Bachelor's degree in Business, Commerce, or related field.
  • 3–6 years in enterprise account management, telco, device trade-in, retail, electronics, or similar environment.
  • Experience managing corporate partners or retail networks is an advantage.

Skills

  • Strong relationship management and stakeholder communication.
  • Commercial understanding (TIV, GP, revenue drivers).
  • Ability to engage frontliners and influence performance on the ground.
  • Problem-solving and solution-based thinking.
  • High execution discipline and ability to manage multiple partners.

Mindset

  • Ownership-driven and hands-on.
  • Comfortable with fast pace, field engagement, and partners with high expectations.
  • Data-driven with strong attention to detail.
  • Strong teamwork across Operations, Retail, Sourcing, Finance, and Marketing.

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