Client Success Manager

5 days ago

Greater Kuala Lumpur, Malaysia Tec-Do 2.0 Full time 80,000 - 120,000 per year

Job Responsibilities:

Client Management:

  • Serve as the primary point of contact for overseas e-commerce agency clients, maintaining strong relationships and ensuring high customer satisfaction.
  • Deeply understand client needs, define business objectives, develop operational strategies, and drive execution.

Business Development Support:

  • Assist BD teams in client conversion by participating in proposal writing, solution design, and commercial negotiations, providing expert operational insights.
  • Deliver customized operational solutions based on client requirements, ensuring feasibility and competitiveness.

Project Management & Execution:

  • Oversee end-to-end project management, coordinating internal and external resources to ensure on-time, high-quality delivery.
  • Monitor project revenue and GMV grow

Client Expectation Management:

  1. Set and manage client expectations, provide timely project updates, address feedback, and resolve issues to ensure smooth progress.
  2. Identify potential risks, develop mitigation plans, and minimize client churn.

Requirements:

  • Experience in e-commerce operations, account management, or project management; prior experience in overseas e-commerce agency operations is a plus.
  • Excellent client communication and negotiation skills, with the ability to independently draft proposals and deliver presentations.
  • Results-driven, resilient under pressure, and adaptable to a fast-paced work environment.
  • Strong project management skills with the ability to coordinate cross-functional resources and drive goal achievement.
  • Language: Fluent in English and Mandarin Language, able to communicate effectively with overseas clients; Trilligual in Malay
    will be a plus.

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