Customer Support Assistant

2 days ago

Kuala Lumpur Wilayah Persekutuan Kuala Lumpur Malaysia MVC Resources Full time 30,000 - 60,000 per year

We are seeking a dedicated and organized individual to join our team as a Customer Support Assistant. The ideal candidate will be responsible for managing customer inquiries, maintaining client databases, providing general administrative support, and assisting in various operational tasks. This role requires excellent communication skills, a customer -centric focus, and the ability to collaborate across departments. Job Responsibilities: Client Support & Management • Respond to internal and external inquiries promptly via email, phone, and inperson interactions. • Provide excellent customer care and support, fostering positive relationships with clients. • Schedule, register, and update customer appointments and records. • Invoicing: Generate and manage invoices for client services. • Ensure all payments are prompt: Monitor and facilitate timely payments from clients. • Assist in the registration and updating of customer records. • Maintain and update client databases, ensuring accuracy and completeness of records. Office Upkeep and File Management • Perform general administration tasks to support the efficient functioning of the center. • Collaborate with other departments to address cross -functional needs and enhance overall operational effectiveness. • Contribute to the smooth running of the center by overseeing facility management and resource utilization. • Assist in vendor management, basic procurement activities, general repair & service requests, and report preparations. Social Media / Website Maintenance • Support marketing campaign planning and execution across various platforms (Facebook, Instagram, Twitter, LinkedIn, Blog, Email). • Assist in creating compelling written, video, and image content for marketing channels. • Ensure the regular upkeep and updates of social media platforms and the website.Requirements • SPM/Diploma/Degree in any discipline • Fresh graduates are encouraged to apply • Customer -focused with a positive attitude. • Strong communication skills, both written and verbal. • Good command (both written and spoken) of English Language, BahasaMalaysia and Mandarin is required • Excellent organizational and multitasking abilities. • Resourceful with high initiative and independent • Proficient in basic office software (Microsoft Office Suite) • Previous experience in customer support or administrative roles is a plus • Familiarity with social media platforms and basic marketing concepts

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