Manager, Client Key Account Management

2 days ago


Shah Alam, Selangor, Malaysia Zuellig Pharma Full time 120,000 - 240,000 per year

Zuellig Pharma
is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role:
Drive, develop and expand relationships as a business partner to portfolio of clients in a fast-moving environment to meet business objectives.

Expectations of the Role:

  • Key point of contact for Clients and act as liaison between the Clients and other departments within the company.
  • Develop, execute, and monitor all initiatives with Clients in line with Company's objectives and strategies.
  • Identify opportunities to grow Client's business and increase company's revenue.
  • Lead, coach and inspire team members to initiate business discussions, providing possible solutions and the best client experience to Clients.
  • Works closely with Clients' commercial units to drive business growth, new product launches or promotional plans.
  • Coordinate, prepare and conduct meaningful business review sessions with clients that are customized to different clients' needs.
  • Participating in the marketing of digital tools or solutions to Clients.
  • Proactive engagement and communication with clients to keep all parties up to date with the latest developments on both sides.
  • Review, monitor and analyze inventory stockholding to meet client overall healthy stockholding levels.
  • Provides direction and support to team members regarding their clients' engagement and business reviews.
  • Attends, participates, and conducts meetings including cross-functional meetings when needed. Supports and participates in cross-functional projects as and when assigned/appropriate.
  • Lead New Client Integration as and when there is a new business on-board
  • Performs other duties as assigned when required.

Attributes Required:

Must-Have:

  • Professional bachelor's degree in any related field
  • 5-7 years of relevant experience
  • Familiar with SAP system

Advantage to Have:

  • Personal attributes sought are independence, team player, resourcefulness, analytical, initiative, flexibility, and willingness to accept and implement changes.
  • Able to relate and deal with staff/colleagues of all levels.
  • Expected to adopt a hands-on approach at work, with the ability to meet deadlines and requests under tight time constraints.

Why Join Zuellig Pharma:

  • We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
  • We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
  • As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
  • Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
  • Our Total Rewards program is designed to support your overall well-being in every aspect.


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