Senior/Customer Service Operations Executive, ePension

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia iFAST Global Hub AI Sdn Bhd Full time 80,000 - 120,000 per year

Job Descriptions:

  • Conduct outbound calls to MPF Scheme Employer/Employee to follow up on outstanding transactions, requests or documents.
  • Provide professional, accurate, and solutions-oriented responses to customer inquiries, ensuring a positive client experience.
  • Deliver timely and effective support to clients, addressing inquiries and resolving issues related to MPF administration through both verbal and written communication.
  • Document and track all interactions and ensure all follow-up actions are completed as required.
  • Liaise with other departments to handle customer inquiries and follow-up, which may require further supplementary information or investigation.
  • Take ownership of ad-hoc projects and tasks as assigned, contributing to the continuous improvement of customer service operations.

Job Requirements:

  • Process Diploma or higher educational qualification.
  • Fresh graduates are encouraged to apply.
  • Working experience in customer service (outbound role) is a plus.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • A positive, proactive attitude with the ability to remain calm under pressure.
  • Excellent command of spoken and written English, Mandarin and Cantonese to effectively communicate with Mandarin and Cantonese-speaking internal or external parties.
  • Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.
  • 5.5-day work week: Monday to Friday (full day) and Saturdays (half day).
  • 100% work in office.

Perks and Benefits:


• Employee Share Options / Performance Shares : The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.

• Investment : 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs * if you invest through our platform.

• Snacks & Beverages : Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day

• Relaxation : Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.

• Yearly Activities : Participation in outdoor activities, celebrations during festive seasons, and more exciting events

• Remuneration Package : Competitive salary packages that are well above market rates for those with the right potential.

• Annual Salary Review and Yearly Bonus : Both processes will be conducted depending on the company's performance and individual work performance.

• Coverage : Comprehensive insurance along with Medical, Dental & Optical coverage.

• Allowances : Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.

• Training : Benefit from free external and internal training providers, ensuring continuous learning and development.

• Annual Leave : Entitlement to 21 days of annual leave.

These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.

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