Operation Executive

2 days ago

Bintulu, Sarawak, Malaysia Everrise Departmental Store Sdn Bhd Full time 30,000 - 60,000 per year

JOB MISSION

As a premium supermarket in East Malaysia, we strive to provide our customers with the best shopping experience possible by differentiating via quality, service, and curated in-store experiences. Operation Assistant motivates the team to deliver excellent customer service, upsell products, and support promotional activities to achieve sales targets. They handle customer enquiries and complaints, ensure good product displays, and assist with operational reports required by management.

JOB RESPONSIBILITIES

  • To lead and supervise staff and ensure day-to-day operation and drive performance of the department.
  • To make sure department merchandises are sufficient, checking stock par, stock control, follow-up and monitor stock movement.
  • To motivate, handle and inspire co-workers the importance of good customer service, upselling and provide the correct information to customer.
  • To executive effective promotion with good display and customer service in order to achieve profitability objectives.
  • To handle customer enquiries, complaint and problem solving.
  • To assist in reports needed by management as and when required.

JOB REQUIREMENTS

  • At least a STPM/ Diploma in Business/ Marketing or related field.
  • 1-2 years of relevant experience in Retail or Customer Service.
  • Possess good knowledge of Microsoft Office skill such as Excel & PowerPoint.
  • Able to work independently or as a team
  • Good interpersonal and communication skills, leadership and positive attitude.
  • Willing to work on shift, weekend and public holidays

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