Operations Assistant

2 days ago


Semenyih, Selangor, Malaysia Windscreen2u Sdn Bhd Full time 30,000 - 60,000 per year

About Windscreen2U

Windscreen2U is a leading provider of windscreen repair and replacement services in Malaysia, known for high-quality workmanship and operational excellence. We are seeking a proactive Operations Assistant to coordinate between customers, technicians, and outlet supervisors, ensuring timely service, high-quality standards, and smooth operations. Experience in customer service or customer care is a plus in this fast-paced, service-oriented role.

Key Responsibilities :-

  • Review confirmed appointments daily to plan technician allocation for each outlet.
  • Ensure balanced technician workload and optimize travel or deployment routes.
  • Arrange backup or inter-outlet technician transfers in case of absenteeism or workload surges.
  • Maintain and update the Branch Technician Allocation Sheet for management tracking.
  • Coordinate directly with outlet supervisors to ensure jobs start and end on schedule.
  • Monitor daily installation jobs to ensure quality, timeliness, and adherence to SOPs.
  • Act as escalation point for outlet operational issues (e.g., defective materials, incomplete jobs, customer disputes).
  • Report repeated errors or negligence by technicians to HR for disciplinary review.
  • Ensure post-installation quality control checklist is completed and signed off.
  • Provide weekly performance reports to management on technician efficiency, turnaround times, and job completion rates.
  • Serve as primary liaison for day-to-day outlet operational problems.
  • Ensure all outlets follow standard operating procedures.
  • Record and escalate any outlet operational incidents for management review.
  • Coordinate closely with Admin for outlet utilities, petty cash usage, and minor repairs.
  • Support rollout of new SOPs, system updates, or product introductions across outlets.

Requirements :-

  • 1–2 years of experience in customer service or sales; experience in customer care is a plus.
  • Genuine passion for delivering excellent customer service with a strong sense of urgency.
  • Ability to perform effectively in a fast-paced environment and maintain professionalism under pressure.
  • Strong sense of responsibility, with the ability to work independently and collaboratively.
  • Excellent communication and interpersonal skills, with the ability to engage customers from diverse backgrounds.
  • High attention to detail and strong commitment to accuracy.
  • Proficient in cloud-based spreadsheet tools, particularly Google Sheets and Microsoft Excel.
  • Willingness to work on Saturdays and Sundays (weekday rest day provided).

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to grow with a dynamic and fast-expanding company.
  • Be part of a passionate team dedicated to smooth operations and efficiency.
  • Play a key role in ensuring seamless outlet operations and high-quality service delivery.

Why Join Us:

At Windscreen2U, we're more than just a service provider, we're a team driven by operational excellence and a commitment to quality. If you're a motivated individual who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in ensuring smooth operations, this is your chance to build a rewarding career with us.

Job Types: Full-time, Permanent

Pay: RM2, RM2,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person



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