assistant operations manager

Boost Juice, is South East Asia's largest juice and smoothie growing chain with circa 400 stores across Malaysia, Singapore, Brunei, Indonesia and Thailand. Boost is not just a smoothie & juice bar–it is an innovative retail concept based on great tasting products, the unique Boost Experience & amazing looking stores. Dedicated to inspiring healthy living & serving up healthy alternatives. We are a dynamic and fun-loving brand that is committed to making both our customers and our people feel just a little bit better.

Summary

Overseeing a defined areas of Boost Juice Bars outlets and ensuring that quality store operations are maintained, consistently providing amazing friendly service, outlet's team members are lead and empowered in a positive VIBE manner, and financial contribution is maximized. This position interacts between support centre team and field members, ensuring efficient and timely rollouts of systems, procedures and programs.

JOB DESCRIPTION

DUTIES AND RESPONSIBILITIES

Giving each customer an amazing experience

1.1.   Always be ridiculously friendly to all customers

1.2.   Committed to "doing whatever it takes" to satisfy customers

1.3.   Takes every opportunity to create a great Boost Experience that makes customers feel good

1.4.   Demonstrates our philosophy of "Love Life" caring for our customers on an individual and personal level

1.5.   Develops product knowledge and passes on information to customers when necessary

Store Operations

2.1.   Ensures all stores team members opens 10 minutes prior to scheduled opening times and closes 10 minutes after scheduled closing times.

2.2.   Conduct regular store visits to assess operational performance and provide constructive feedback

2.3.   Ensure Area Managers (AM)/Multi-Unit-Managers (MUM) complete with Store Visitation Report (SVR) during every visit, to support and maintain Boost Juice Bars standards

2.4.   Supervise and support Area Managers (AM)/Multi-Unit-Managers (MUM) in day-to-day operations to ensure compliance with company policies and standards

2.5.   Coach and support the development of the implementation of outlet operational issues

2.6.   Compiles and analyses operational data for operational improvement

2.7.   Conduct Weekly and Monthly meetings with the Area Managers (AM)/Multi-Unit-Managers (MUM) to identify and utilise opportunities to increase sales, control labour cost, manage appropriate inventory and cost of goods sold

2.8.   Evaluate results of customer feedback system and provide guidelines for improvement.

2.9.   Provides input to outlet's development for potential real estate sites, store layouts and customer flow

Financial Management

3.1.   Monitor Financial performance and support area management in the development of correction action plans.

3.2.   Support the area management in developing Financial and Sales Forecast

3.3.   Evaluate, coach and support, and guide the outlets and areas' performance against established targets and improved like-for-like sales (L4L)

3.4.   Monitor compliance of outlet's purchasing and expenditure within the policy limits

3.5.   Ensure Area Managers (AM)/Multi-Unit-Managers (MUM) conduct monthly cash audit for all outlets

3.6.   Ensure Area Managers (AM)/Multi-Unit-Managers (MUM) monitor all outlet's administration records area checked and updated on regular basis

3.7.   Engaging with each store manager to drive all company KPI's

3.8.   Ensure the consistency of all cash and safe handling procedures are being practiced at all outlets

3.9.   Ensure that all outlets strictly adhere to the company's cash handling policy, and that daily deposits are consistently made to the bank without fail on a daily basis

Team Leadership and People Development

4.1.   Evaluate, coach and support, and guide the outlets and areas performance against established targets (WIP Sales, EBITDA, Labor, Cost of Goods Sold (COGS), Exceptional Report etc)

4.2.   Ensure all company policies and procedures, systems, and programs, are communicated to the area members and monitor compliance

4.3.   Ensure all outlets are using the company Boost E-Network: BEN system for online training and communication, Operational Procedure Guide (OPG) for in-store skills learning, training, and development

4.4.   Ensure areas BEN training completion achieved company KPI's percentage

4.5.   Selects, trains, and develops competent management members for the area

4.6.   Recruit, train, and mentor area manager, store managers and staff to foster a positive and high-performing team culture

4.7.   Conduct performance reviews and provide ongoing coaching to enhance team members' skills

Works as a member of the Team

5.1.   Actively seeks opportunities to work as a Team

5.2.   Acts in a professional manner at all times

5.3.   Encourages the "Boost Vibe" and a fun atmosphere with all Team Members while maintaining work standards, efficiency and effectiveness

5.4.   Ensures all messages from the Operations Manager are accurately communicated to all outlet's Team Members

5.5.   Promotes the fun, friendly and outgoing work environment in the store and ensures top quality customer service is being given by all Team Members to all customers

5.6.   Is open and honest in all dealings with Team Members, Head Office Employees, Managers, customers and suppliers

Facilities and Safety Management

6.1.   Ensure and monitors the security and safety procedures being compiled.

6.2.   Preventive maintenance programs are being carried out as scheduled

6.3.   Outlets appearances and equipment are maintained to the Boost Juice Bars standards according to Operational Procedure Guide (OPG)

REQUIREMENT:

• Candidate must possess at least Diploma/ Advanced/ Bachelor's Degree in Food & Beverage Services Management or equivalent.
• Have min 5 years above as a Area Manager / Assistant Operation Manager of working experience in the related field is required for this position.
• Prior experience in managing a cluster / area of F&B outlets is essential.
• Excellent interpersonal & communication skills with excellent written & spoken English.
• Strong organizational skills to maintain the operations records.
• Strong communications skills to all levels - Operations Manager, Upper Management, Support Centre, staff, and customers.
• Able to work under pressure.
• Ability to work as part of a team in a fast-paced, continually changing environment.
• Ability to identify areas of improvement and to develop and implement process improvements and SOPs within the Operations team.
• Ability to build, lead & manage a team in a fun environment whilst driving sales.