Associate Executive

2 weeks ago

Johor Bahru, Johor, Malaysia Schenker Logistics (Malaysia) Sdn Bhd Full time 30,000 - 60,000 per year

Job Overview

This position is responsible for the Customer Service aspect for domestic operations.

Job Responsibilities

  • Receive and act on instruction from customers on collection/delivery schedule.
  • To request Invoice/Packing List when required and to generate the documents.
  • To verify the goods quantity tallies with Invoice/Packing List.
  • To make necessary arrangement according to customer's request.
  • Understand and communicate to relevant people on any special request/requirement made by

    customer.
  • To update and resolve issues that operations may not be able to comply to the requirements meet

    deadline.
  • To provide any report or status update that requested by customer.
  • To update the movement reports in TMS or share point monthly or when needed,
  • Regular checking, following up on emails correspondence with customers and other related parties.
  • To update daily report on movements into MS Office software.
  • To update monthly KPI report on time.
  • To perform cost update into the TMS or share point and provide provision cost where necessary.
  • To complete and verified all job files for the month within the month end closing.
  • To ensure all files are sorted & filed, reports and files records with relevant details are kept properly.
  • To communicate and to resolve any problem that may arise.
  • To discuss and report any problem that operations cannot meet customer's requirement.
  • To follow up with relevant staff on job in progress to ensure customers are updated accordingly.
  • To provide timely info/data to Billing Section for the purpose to raise the invoice to customer on time.

Job Specifications

Minimum SPM Certification

Minimum 2 years of working experience in a 3PL Company as Customer Service.

Added advantage: Experience/ knowledge in import/ export procedure and experience in a warehouse

environment.

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