Assistant Manager, Human Resources

Key Responsibilities

1. Recruitment & Onboarding

• Assist in developing and executing recruitment plans in collaboration with department heads.
• Coordinate job postings, candidate screening, interview arrangements, and onboarding processes.
• Prepare employment contracts, letters, and ensure all documentation and approvals are in order.
• Conduct employee orientation and ensure proper handover of HR policies and property rules.

2. HR Administration & Compliance

• Maintain accurate and up-to-date employee records, HRIS data, and personnel files.
• Handle monthly payroll submissions, attendance, overtime, and leave management.
• Ensure compliance with Malaysian employment laws, statutory contributions (EPF, SOCSO, EIS), and internal HR policies.
• Assist in preparing HR reports (turnover, manpower, leave utilisation, training hours, etc.).

3. Employee Relations & Engagement

• Support in fostering a positive and inclusive workplace culture.
• Coordinate staff events, engagement activities, and recognition programmes.
• Handle employee grievances, disciplinary matters, and counselling sessions in a fair and confidential manner.
• Conduct exit interviews and compile feedback for management review.

4. Training & Development

• Identify training needs with department heads and assist in developing annual training plans.
• Coordinate internal and external training programmes and maintain training records.
• Support the implementation of Ascott's learning initiatives and e-learning platforms.
• Track training effectiveness and staff development progress.

5. Performance Management

• Support the Residence Manager in implementing performance appraisal systems and KPI reviews.
• Follow up with department heads on performance evaluations, probation confirmations, and promotions.
• Assist in monitoring talent development and succession planning activities.

6. HR Projects & Initiatives

• Participate in HR projects that promote operational efficiency, engagement, and culture enhancement.
• Support CSR activities, safety & health campaigns, and Ascott initiatives.
• Assist in internal communications and ensure HR information is clearly communicated to all staff.

Qualifications & Experience

• Bachelor's degree or diploma in Human Resource Management, Business Administration, or related field.
• Minimum 3–5 years' HR experience, preferably in hospitality or service industry.
• Familiar with Malaysian Employment Act, statutory regulations, and HR best practices.
• Experience in recruitment, payroll coordination, and employee engagement.
• Proficient in Microsoft Office and HRIS systems.
• Strong interpersonal and communication skills in English and Bahasa Malaysia.

Competencies / Personal Attributes

• Approachable, empathetic, and service-minded.
• Organised, detail-oriented, and able to manage multiple tasks effectively.
• High level of integrity and confidentiality.
• Team player with good collaboration and people management skills.
• Proactive and solutions-oriented; able to work independently with minimal supervision.
• Passionate about employee experience and culture building.

Key Performance Indicators (KPIs)

• Timeliness and accuracy of HR documentation and payroll submission.
• Staff turnover rate and retention.
• Employee satisfaction and engagement scores.
• Training completion rate and compliance with HR policies.
• Audit and statutory compliance levels.

Working Relationships

• Works closely with all Department Heads and Supervisors.
• Liaises with external HR service providers, recruitment agencies, training vendors, and government departments.
• Provides day-to-day HR support to all employees across the property.

Additional Notes

• The role requires a balance of administrative precision and people engagement.
• Expected to actively contribute to maintaining the property's reputation as an employer of choice through fair, consistent, and caring HR practices.

Job Types: Full-time, Permanent

Pay: RM3, RM4,500.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Meal allowance
• Professional development

Experience:

• Human Resources: 3 years (Required)
• Hospitality or Service Industry: 1 year (Required)

Work Location: In person