Technical Support Engineer cum Admin

1 day ago

Bangsar South Kuala Lumpur, Malaysia Audax Technologies Sdn Bhd Full time

About the role

Job description

  • Maintain and manage accurate inventory records, including stock movements such as receiving, storing, issuing, allocation, packing, and reconciliation through regular stock checks.
  • Coordinate with internal teams, suppliers, partners, and customers to manage project timelines, resource allocation, and deliverables.
  • Conduct on-site and remote system demonstrations, POCs, setup, installation, configuration, commissioning, and training sessions.
  • Provide end-to-end technical support, including pre-sales consultation, post-sales service, implementation, maintenance, troubleshooting, and issue resolution.
  • Ensure all technical issues are logged and resolved promptly with accurate solutions, while maintaining strong, professional relationships with stakeholders.
  • Oversee demo samples and inventory, including stock security, container stuffing/unstuffing, and regular reporting.
  • Manage distribution and shipment budgets and liaise with logistics providers to ensure timely and accurate delivery of goods.
  • Coordinate and process payment requests, ensuring timely submission and maintaining accurate sales and payment records for audits.
  • Prepare necessary documentation such as delivery orders, sample loan forms, and project-related reports in a timely manner.
  • Provide general administrative support, including data entry, document filing, and internal communications.
  • Undertake any other ad hoc duties or assignments as required by management.

Responsibilities

  • Diploma or Degree in IT/Computer, Electrical / Electronic Engineering or other equivalent field.
  • Minimum 2 years proven work experience as a Technical Support Engineer.
  • Familiarity with computer systems (Windows/ Mac OS), mobile devices, remote desktop applications, network configuration and other tech products.
  • Excellent problem-solving, communication skills in project management, including job scheduling and project delivery arrangement.
  • Excellent health condition, physical fitness with hands-on and weight-bearing abilities
  • Good time management, punctuality, positive attitude, high quality self-management with minimum supervision
  • Skilled in multi-tasking, able to prioritizes tasks including the ability to be flexible and adapt to changes quickly.
  • Proficiency in English and Mandarin both written and verbal.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Apply now

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