Customer Support Representative

2 hours ago

Subang Jaya, Selangor, Malaysia ELEMENT14 PTE LTD Full time

Job Summary:

Responds to customer inquiries via calls, chats, and emails, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities:

  • Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
  • Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
  • Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
  • Maintains and updates electronic and/or hard copy records as required.
  • Other duties as assigned.

Job Level Specifications:

  • Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
  • Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
  • Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
  • Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
  • Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

Work Experience:

  • Typically requires a minimum of two years of related experience.

Education and Certification(s):

  • High School Diploma or equivalent

Distinguishing Characteristics:

  • Proficient with computers, email, and phone systems, with strong communication and problem-solving abilities.
  • Demonstrated capacity to manage multiple priorities effectively in a fast-paced environment..

Job Types: Full-time, Permanent

Pay: RM3, RM4,500.00 per month

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Subang Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: Hybrid remote in Subang Jaya

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