Verifications Specialist I

2 days ago

George Town, Penang, Malaysia Cisive Malaysia SDN BHD Full time 30,000 - 60,000 per year

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.

Our Values

  • Integrity First: We uphold the highest ethical standards in everything we do.
  • Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
  • Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
  • Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
  • Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.

Scope of Position:

The Verifications Specialist will focus on adjudicating cases based on knowledge of client specifications by applying thorough, analytical measures to ensuring cases are closed in accordance with the organizational service levels. Applies detail-oriented and critical thinking skills to ensure quality control and inventory levels are met daily.

Essential Job Duties:

  • Conduct research tasks for adverse news on public domain and various databases, primarily in English and Mandarin languages.
  • Verify educational, employment and professional qualification credentials of prospective employees for clients through phone calls or emails
  • Follow up with third parties for verification results on a regular basis
  • Collect, analyze and evaluate research information and ensure high level of accuracy
  • Manage research tasks with rapidly shifting priorities and ensure high level of accuracy
  • Demonstrate strong verbal and written communication skills when liaising with internal and external parties and communicate in a professional manner.
  • Show a good understanding of clients' requirements and execute service level agreements
  • Maintain confidentiality and exhibit reliable attendance in accordance with organizational and departmental policies.
  • Proactively address inventory levels on a daily basis through coordination and communication with leadership.
  • Proactively seek feedback from managers and training opportunities

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Education & Qualification Requirements

  • Bachelor's degree holder; fresh graduate
  • Excellent communication and written skills in English and Mandarin. Cantonese is a plus.
  • Excellent attention to detail
  • Receptive to coaching and feedback, focusing on building self-development areas.
  • Be a quick learner who can spot new opportunities with demonstrated initiative, diligence and accuracy.
  • Be able to work effectively and efficiently under tight deadlines and manage projects independently whilst working as part of a wide and varied team.
  • Have a good grasp of Microsoft Office

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