IT Customer Service Executive

1 week ago

Petaling Jaya, Selangor, Malaysia Private Advertiser Full time

Our parental company is situated in Australia, and we're in pathology field. It's a permanent employment that requires to serve our own Australian consumers. The position will be located at our Petaling Jaya office. Applicants are required to have experience in helpdesk and a strong IT background.

JOB DESCRIPTION

  • Have experience working in call center for at least 3 years minimum.
  • Have exceptional attention to detail, accuracy, highly organized and the ability to follow established procedures.
  • Be comfortable taking responsibility for timely and thorough completion of their task
  • Have a willingness to work within Australian Clinical Labs' core values
  • Understanding of medical terminology and work experience in a related position will be well regarded

SKILLS AND EXPERIENCE

  • Candidates must possess at least Diploma in any field. Degree holders are welcome to apply.
  • Computer, typing and keyboard skills.
  • Willing to work on weekends, Public Holidays and shift hours
  • Exceptional English Communication
  • Must have experience working with Australian Clients

LIST OF EMPLOYEE BENEFITS

  • Permanent position
  • Work location is based in Menara Axis [2min walk from Asia Jaya LRT station]
  • We provide various types of OT
  • Entitled for various types of allowances for shift work
  • Entitled for an attractive incentive
  • Annual leave – 14 days
  • Emergency leave – 3 days
  • Sick leave – 14 days
  • Hospitalisation leave – 60 days
  • Maternity leave – 98 days
  • Paternity leave – 7 days
  • Compassionate leave – 3 days
  • Carried forward leave – allowed 3 days
  • Outpatient medical and specialist is cashless – yearly limit is MYR 600
  • Entitled for dental and optical - yearly MYR 250
  • Hospitalization and surgical is cashless – yearly limit is MYR 60,000
  • Group term life coverage for MYR 60,000
  • Entitled for EPF, Socso, EIS, PCB and HRDF
  • Entitled for annual bonus and increment based on performance
  • Funeral donation for immediate family members is MYR 100
  • Job Types: Full-time, Permanent, Fresh graduate
  • Overtime pay
  • Yearly Performance bonus

REQUIREMENTS

  • Command of English communication. Excellent communication skills to work with Australia
  • Education: Diploma or Degree Applicants Only

WORK SCHEDULE

  • Rotational shift
  • Weekend jobs

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