customer service executive

1 week ago

Petaling Jaya, Selangor, Malaysia TECHNO MECH (M) SDN BHD Full time
Full job description

As a Customer Service - Call Centre Executive, you must act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

If this sounds like something you may be a good fit for, Read ON

You will play an important role in :

  • Identify and drive process improvements, to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources.
  • Minimum SPM in any discipline.
  • Diploma holders with no experience are encouraged to apply.
  • SPM holders with 1 - 2 years of Call Centre experience preferred.
  • Customer-centric / Strong customer service mindset
  • Good team player with commitment and initiative with the willingness to step into a leadership role.
  • Independent and resourceful, and able to work under pressure.
  • Desire to help others with patience and empathy.
  • Meticulous, well organized, and with the ability to analyze and solve problems.
  • Able to multi-task and effectively manage time.
  • Required skill (s): Communication skill, Customer Service, Microsoft Office.
  • Good communication skills with written and verbal proficiency in English and Bahasa Malaysia.

How this career will benefit you:

Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.

Training & Development: TechnoMech provides internal & external training to employees who would like to improve their communication & business writing skills.

Additional benefits - Performance incentives

Are you ready to make that career shift? Trust us, this role has been always on-demand and you will grow a great portfolio with us. This opportunity does not come often.

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Education:

  • STM/STPM (Required)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)

Work Location: In person

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