Credit Card Operations

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia alrajhi bank Malaysia Full time 40,000 - 60,000 per year

Job Purpose

To assist Head, Wealth Management Operations and Assistant Manager Card Operations in the work related to Credit and Debit Card.

Key Responsibilities :

Overall

  1. Responsible for the achievement of unit productivity and goals.
  2. Know fully and perform BAU within TAT without error guided by operation procedures, standard, guidelines and policies.
  3. Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service level Agreement, efficient/ accuracy standards, and good business processes/ judgment.
  4. Avoid operational/ reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices, and code of conduct imposed by the Company/ Group.
  5. Continue to seek improvement in self and operational processes to achieve service and performance excellence.
  6. Support the roll- out of the Company's and Group's policies and initiatives.

General

  1. Perform daily reconciliation GLs related to Credit Card
  2. Preparation of daily settlement and posting for VISA, MYDebit, and SAN
  3. Prepare IPI and MV for posting entries.
  4. Perform Chargeback Resolution and Recovery
  5. Preparation of relevant instruction for payment via RENTAS
  6. Handle Transaction Dispute raised by cardholder :
    VISA Disputes, MEPS Disputes - ATM withdrawal/deposit and IBFT Only , MyDebit Disputes - Purchase Only
  7. Attending branches and other department inquiry on credit cards related matter.
  8. Reporting Tracking - Fraud Reporting, VISA -Quarterly Reporting and BNM require ARBM to submit the Inter-company Account (IA) for VISA International report through Starworks System.
  9. Managing daily credit card redirect tracking
  10. Card Stock monitoring- Perso Bureau - Card Inventory and tracking process (blank cards), Stationaries (envelop, courier cost, welcome pack)
  11. Attending branches and other department inquiry on credit cards status.
  12. Card undelivered and returned. Re-direct the return card. Handling of cards failed to deliver.
  13. Investigate any GL imbalances or escalate to supervisor for any unidentified variances.
  14. Evaluation of functional specifications and UAT testing for systems.

Support Bank Business Direction

  1. Ensure all documentation and operating procedures being updated in a timely manner.
  2. Participate and contribute to system / process enhancement.
  3. Act as a point of reference and guidance on related matters for Branches and Related Stakeholders.
  4. Attend to any meetings, briefings, trainings, or conference organized or invited by Bank Negara Malaysia (BNM), other Licensed Financial Institutions or vendor(s).
  5. Abide to reporting threshold, operating policies and timeline set by BNM and other regulators.
  6. Support in business expansion, roll-out of the Company's policies and initiatives as and when required.

Risk & Compliance

  1. Avoid operational/reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices, and code of conduct imposed by the Company/ Group.
  2. Collaborate with information technology, risk, and audit department in conducting business continuity and disaster recovery exercises.
  3. Work towards zero audit findings. Compliance with BNM's Management of Customer Information and Permitted Disclosures Policy

  • Specialist, Credit Card Propositions

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time 80,000 - 120,000 per year

    • Develop and manage / enhance Credit Cards product value proposition to grow market share and card profitability.• Own the proposition goals with accountability for P&L target set.• Proactive product & business development / approaches –to be abreast with the market needs and trend to remain competitive in the industry.• Collaborating with...

  • Assistant Manager Credit Cards

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time 120,000 - 180,000 per year

    Some careers grow faster than others.If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.At HSBC, our purpose is opening...

  • Credit Analyst Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia JCL Credit Leasing Sdn Bhd Full time 80,000 - 120,000 per year

    Why do we need you:We need someone who sees beyond the numbers. You combine precision, insight, and integrityto assess risk, protect our business, and enable responsible expansion. With you on the team,our assessments become sharper, our operations safer, and our partnerships stronger.What you'll do:• Perform and responsible for credit analysis on customer...

  • Head of Credit Operations

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Adecco Personnel Sdn Bhd Full time 120,000 - 180,000 per year

    A leading financial institution is seeking an experienced professional to lead its credit operations and project delivery team. This role offers exposure to strategic initiatives, regulatory compliance, and operational excellence in a dynamic environment.Key Responsibilities:Lead and manage a credit operations team, overseeing daily processing activities and...

  • Manager, Cards Usage and Partnerships

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time 120,000 - 240,000 per year

    Some careers grow faster than others.If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.At HSBC, our purpose is opening...

  • Mainframe Developer – Cards

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Adecco Full time 120,000 - 240,000 per year

    About the OpportunityAre you passionate about building and maintaining mission-critical systems that power millions of card transactions daily?You'll be working withcutting-edge mainframe technologies, supportingcard authorization and transaction systems, and collaborating with cross-functional teams to drive continuous improvement.What You'll DoDesign,...

  • Credit Control

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Flight Centre Travel Group Full time 60,000 - 120,000 per year

    Position SummaryThis is a hands-on leadership role responsible for managing the Accounts Receivable and Credit Control function. You will lead a team of credit controllers while partnering with offshore partners to deliver accounts receivable activities. The role requires a strategic mindset combined with operational excellence, focusing on process...

  • Developer, Cards

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time 80,000 - 120,000 per year

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Business Cards Acquisition

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Alliance Bank Malaysia Berhad Full time 60,000 - 120,000 per year

    Job Description:We are looking for a highly driven and results-oriented candidate to lead the growth of the business cards portfolio. The candidate will be responsible for driving new customer acquisition, increasing sales performance and growing market share across SME and corporate segments through strategic prospecting, relationship management, and...

  • Manager, Cards Usage and Partnerships

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Bank Malaysia Berhad Full time 120,000 - 240,000 per year

    About the role As the Manager, Cards Usage and Partnerships at HSBC Bank Malaysia Berhad, you will play a crucial role in driving the growth and engagement of the bank's credit and debit card portfolio. Based in the vibrant city of Kuala Lumpur, this full-time position will see you collaborating closely with key internal and external stakeholders to develop...