Customer Support Representative

14 hours ago

Subang Jaya, Selangor, Malaysia Trinity Workforce Solution (M) Sdn Bhd Full time

Customer Support Representative (Voice / Live Chat / Email)

Location: UOA Business Park, Shah Alam (5-minutes walk from LRT Subang Jaya)

Job Overview:

We are looking for a passionate and customer-focused individual to join our support team You'll be handling customer inquiries via voice, live chat, and email, ensuring every interaction is resolved efficiently and professionally.

Key Responsibilities:

  • Handle customer inquiries through voice, chat, and email with professionalism and urgency.
  • Take ownership of customer concerns and ensure timely resolution.
  • Present product information clearly and confidently.
  • Balance customer satisfaction with business goals through effective communication.
  • Meet individual KPIs and contribute to team success.
  • Promote self-service tools and guide customers toward efficient solutions.
  • Collaborate with Team Leaders and Managers to improve processes.
  • Uphold confidentiality and data protection standards.

Requirements:

  • Minimum qualification: SPM (C1 level)
  • Good communication and problem-solving skills.
  • Able to work on rotational shifts (8 AM – 10 PM).

Salary & Benefits:

  • Basic Salary: RM2,400

KPI Incentive: RM300

Shift Allowance:

  • RM10/day (shift ends 8:30 PM – 11:00 PM)
  • RM30/day (shift ends 12 AM and above)

Working Hours:

  • 9 hours per shift
  • 5 working days + 2 rest days per week

Why Join Us?

  • Friendly and supportive work culture
  • Convenient location – 5 minutes' walk from LRT Subang Jaya

Opportunity to grow in a fast-paced environment

Job Types: Full-time, Contract, Fresh graduate

Contract length: 12 months

Pay: RM2, RM3,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Subang Jaya: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Intake 3rd Nov 2025, If selected able to join next week Monday ?

Education:

  • STM/STPM (Required)

Experience:

  • Customer Service: 1 year (Preferred)

Language:

  • English (Required)

Location:

  • Subang Jaya (Preferred)

Work Location: In person

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