Operations Support Lead

The role of Operations Support Lead is responsible in coordination and delivery of primary operational support services in multiple disciplines across all teams within Liberty's Processing Services Team (PST). The role will also be responsible in majority of coordination work where multiple business units are involved.

Do you have experience as a
Project Manager
, or have you previously worked in a
Processing / Operations Team
, coordinating multiple projects and would love the opportunity to work in a dynamic environment to help drive business improvement?

Would you enjoy a role with a
clear career progression path
, in a growing team and would you enjoy a role in a
growing, global insurance firm
that fosters a
fantastic culture
with great benefits?

If so, read on to find out more

Who Are We?

At Liberty, we partner with insurance brokers to bring value and solutions to APAC's most significant business and government firms – helping them protect what they earn, build and own.

You will experience an integrated & fun team culture where you'll join in on quarterly office team building & social activities. We provide opportunities for growth & development at every level, and we are looking for someone with Project Management / Coordination experience to join the PST team.

Other benefits include:

• Wellness and Inclusion
  –We offer a range of tools to support employee well-being and diversity, inclusion, and equity. This includes health webinars, wellness program with health & medical benefits, cultural induction days led by senior leadership teams, EAP guidance, employee-led community groups, office massages, generous parental leave, fresh fruits and snacks in the office, and more.
• Career Development
  – We offer a comprehensive induction program, promotions from within, extensive technical and non-technical training, regional and global travel and secondment opportunities, mentoring, management and leadership development programs, change management training, and more.
• Community and Environment
  – our charities align themselves with the Liberty philosophy of helping people live safer and more secure lives, and all Liberty employees are actively encouraged to get involved in giving back to the community. Whether that means participating in company-organised volunteering opportunities, attending fund-raising events, or using your additional paid day of service leave each year to engage in community service.
• Life at Liberty –
  check out our LinkedIn Life page for a snapshot into life at Liberty Specialty Markets Asia Pacific -
  

Why Liberty?

• Office close to MRT Manulife - Semantan
• Stable, proven leadership.
• Our Market Approach is built on capability, consistency, and personal rapport.
• Market-leading products.
• Autonomous, performance-oriented culture.
• Global organisation offering cultural exposure and diverse career opportunities.
• Opportunities for secondments.
• Profitable year on year since establishment.

Key Responsibilities?

• Manage and oversee projects/initiatives PST are involved in, including ensuring PST has the right level of capacity and involvement across said projects, including escalation to PST management where issues are identified
• To support the preparation and implementation of PST strategies across all teams, when necessary
• Serve as a central point of coordination where consistency and alignment are required across multiple business units in different geographies
• Coordinate cross-functional issues resolution and monitor recurring challenges to implement preventive measures
• Coordinate with all teams within PST and consolidate data for planning purposes
• Review and ensure information submitted for planning purposes has the right level of details alongside justifications if required. This includes ensuring the data provided is accurate and complete
• Working with HR & PST Managers on training plans for the broader PST group and scheduling as necessary (including if it's specific to certain PST groups)
• Oversight of internal audit action items and ensure completion ahead of stipulated timeline or escalating any delays as appropriate
• Assisting PST teams to prepare tasks to be onboarded into QA framework and to ensure minimal impact to PST teams by working closely with the QA team
• Organising and driving PST inductions for new joiners
• Conduit for other support functions such as IT, Admin, Procurement and etc.
• Demonstrate behavior at all times in line with the Liberty Mutual core values.
• Ensure compliance with all Liberty Mutual and Liberty Specialty Markets legal, statutory and corporate affairs requirements.
• Perform other duties as assigned by your manager.

About You

• Strong stakeholder management skills across multiple geographies
• Strong problem-solving and analytical skills
• High level of prioritisation and time management skills
• High level of attention to detail and accuracy skills
• Very Sound relationship building skills & customer service – primarily internal
• Strong verbal and written communications skills
• Minimum 5 years' experience in Operations roles, preferably spanning across more than 1 function
• Experience in insurance industry is preferable but not mandatory
• Strong working knowledge of PC based systems and applications such as Outlook,Microsoft Word, Excel, PowerPoint and database systems for managing contacts, schedules and calendars is required.
• Tertiary qualifications in any discipline would be desirable.

WHAT NEXT?

If you believe you can make a positive contribution to our team and want to be part of Liberty's exciting future, we would love to hear from you.

Please click
APPLY
and attach your resume.

Agencies – We've got this covered

We care about your privacy and the protection of your information. Our Privacy Policy is available at By submitting an application for this role, you confirm that you have read, understood and consent to our Privacy Policy and further, that we may store any information you provide in the cloud and/or a third party platform used by the Liberty Mutual Group. You also agree that we may transfer your information to another country, including a country with different privacy laws to that of your own. You further agree that we may store your information for a period of up to 5 years and that we may contact you about relevant employment opportunities with the Liberty Mutual Group.