Customer Service Representative

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia TSING DIGITAL TECHNOLOGY SDN. Full time 48,000 - 72,000 per year

Job Responsibilities:

  • Provide excellent customer service via hotline, online chat, and email channels.
  • Handle customer inquiries professionally, maintain strong customer relationships, and ensure customer satisfaction.
  • Adhere to company management guidelines, operational manuals, and internal policies.
  • Understand customer needs and recommend appropriate products or services.
  • Identify potential business opportunities and provide accurate product/service information.
  • Process customer requests and tasks according to the company's Standard Operating Procedures (SOP).

Job Requirements:

  • Customer-oriented mindset with good service etiquette; proactive and responsible attitude.
  • Diploma or Degree holder is preferred.
  • 1–2 years of experience in customer service or call center environment preferred.
  • Proficient in spoken and written Chinese, English, and Malay.
  • Strong verbal and written communication skills.
  • Minimum typing speed of 80 words per minute in English.
  • Good interpersonal skills; able to work well under pressure; positive and motivated.
  • English proficiency at B2 level or above. Additional language skills are an advantage.
  • Immediate availability is preferred.

Job Type: Full-time

Pay: RM4, RM5,500.00 per month

Work Location: In person

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