Customer Services

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia EBS Malaysia Full time 96,000 per year

Key Responsibilities

  • Ensuring quality objectives and SLAs are consistently met.
  • Develop QA rubrics, error typologies, and review guidelines based on project-specific annotation requirements.
  • Maintain consistent quality interpretations across teams.
  • Analyze QA reports and annotation error trends to identify systemic issues and recommend corrective actions.
  • Perform quality audits on both QA and annotator performance to ensure review accuracy and reliability.
  • Monitor and report key quality metrics (Accuracy, Consistency, Disagreement Rate, Rejection Rate, etc.) to QA Lead.
  • Design and optimize QA sampling strategies to ensure efficient yet effective quality coverage.
  • Support new project launches by developing quality validation processes, test datasets, and pilot evaluation rubrics.
  • Ensure data integrity and confidentiality in line with client and internal security requirements.
  • Act as the domain quality expert and key escalation point for quality-related client or internal concerns.

Requirements:

  • Bachelor's degree in Linguistics, Data Science, Computer Science, Engineering, or a related field.
  • Minimum 2 years of experience in data labeling, quality assurance, or content review (preferably in AI data operations).
  • Strong analytical and problem-solving skills; able to interpret large sets of QA and error data.
  • Excellent communication and collaboration skills; able to align QA, training, and delivery stakeholders.
  • Familiarity with annotation tools, QA platforms, and performance tracking dashboards (e.g., Airtable, Smartsheet, Jira, Labelbox, etc.).

Job Type: Full-time

Pay: RM5, RM8,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Work Location: In person

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