Executive, Recovery

2 days ago

Shah Alam, Selangor, Malaysia Ninja Van Full time 24,000 - 36,000 per year
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 
Job Responsibilities
  • Attend to all problematic delivery issues and ensure closure within the agreed SLA.
  • Verify, analyze, and tag problematic delivery issues accurately.
  • Prepare daily and weekly reports on problematic delivery matters.
  • Ensure no pending PET issues are left unattended by end of day (EOD).
  • Update outcomes of problematic delivery issues as received via email.
  • Communicate clearly and effectively with relevant stakeholders.
  • Ensure full adherence to the Recovery Standard Operating Procedures (SOP).
  • Maintain compliance with the 5S concept in daily operations.
  • Keep relevant stakeholders informed of any issues related to tagged orders, when necessary.
  • Ensure accuracy of data entry into the recovery system.
  • Assist the Manager/Head with any ad hoc projects, reports, or analysis as required.
Job Requirements
  • Possess at least a Diploma or Bachelor's Degree in any field.
  • Fresh graduates are encouraged to apply.
  • Strong process and detail orientation, with a high degree of accuracy and compliance.
  • Excellent communication and interpersonal skills.
  • Strong analytical thinking with the ability to grasp operational processes and systems quickly.
  • Proficient in both written and spoken English and Bahasa Malaysia.
  • Demonstrate high integrity, accountability, and responsibility in task execution.
  • Proficient in Microsoft Office applications and Google Workspace tools.
  • Fast learner with the ability to adapt to a dynamic and fast-paced work environment.
  • Basic knowledge of Python programming will be an added advantage.
RM2,000 - RM3,000 a month Submit a job application By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the "Notice") and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the "Company") for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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