Protégé Trainee

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?
Maxis' Professional Training and Education for Growing Entrepreneurs (PROTÉGÉ) programme is our commitment to helping young Malaysian talents and our nation to always be ahead and to add value to the national economy. We are offering an opportunity for you to be part of the PROTÉGÉ programme at Maxis, which aims to develop and guide you with necessary skills and experience to get ahead in this ever changing world. The programme will be for 12 months and will have a combination of intensive soft skill classroom training and on-the-job training opportunities. You will learn practical skills and real-life experiences at Maxis that will help guide you towards a successful future.

The Project & Service Management Protégé will support Maxis in managing government ICT/network projects across
pre-completion (planning & implementation)
and
post-completion (service transition & operations)
stages. This role provides hands-on experience in project coordination, service delivery, technical support, and stakeholder management within a government environment.

Key Responsibilities
Project Management (Pre-Completion)

• Assist in project planning, scheduling, progress tracking, and status reporting.
• Coordinate with engineers, vendors, and government agencies during implementation.
• Support procurement tasks: quotations, deliveries, documentation.
• Assist with site checks, basic testing, and verification of project deliverables.
• Prepare and maintain project documentation (plans, test results, acceptance documents).

Service Management (Post-Completion)

• Support service transition activities and operational acceptance.
• Monitor service performance and SLA compliance.
• Assist in coordinating incident resolution, maintenance, and service issues with internal teams or vendors.
• Prepare service performance reports, incident summaries, and operational updates.

Stakeholder Coordination

• Support communication with government clients on project and service matters.
• Coordinate internal teams, vendors, and partners to ensure timely completion of tasks.
• Assist in preparing materials for meetings, reviews, and briefings.

Documentation & Administrative Support

• Maintain accurate project and service documentation for audit and compliance.
• Manage inventories, invoices, meeting minutes, and service logs.
• Support general administrative tasks as required by the Project and Service Managers.

Technical Support (Basic)

• Perform basic troubleshooting and escalate issues when necessary.
• Assist with network/ICT testing, validation, and system checks.
• Support government users via phone, email, or onsite when required.

Qualifications & Skills

• Bachelor's Degree in ICT, Telecommunications, Computer Science, or related fields.
• Basic understanding of networks, ICT systems, or service operations.
• Strong communication, coordination, and documentation skills.
• Organized, proactive, and able to work with multiple teams.
• Added advantage: ITIL Foundation, PRINCE2/CAPM, CCNA, or CompTIA certifications.

Duration of Programme:
12 Months

What's next?

• Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.