Customer Care Officer

4 days ago

Malacca, Melaka, Malaysia Sudong Sdn Bhd Full time

At Sudong, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Why you should join us?

You'll love this role if you get your kicks by helping others. We're looking for Customer Care Officer in Livebot who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.

Key Responsibilities :

  • To support customers via bots (devices) in Singtel Shops.
  • Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer's need.
  • Identify and perform cross selling opportunity and activity by analysing customer profile, recommending most suitable package, actively promote latest promotions/ services.
  • Take in service application and request for back office or self-processing.
  • Work closely with team members and leaders at all times to achieve quality results & productivity.
  • Participate in ad-hoc projects as requested.

Key Requirements :

  • At least Diploma/ Bachelor's Degree in Business Studies/ Administration/ Management, Commerce or equivalent.
  • Entry level candidates are encouraged to apply and explore. Otherwise at least 1 year of working experience in Customer Services field is required.
  • Customer oriented with good interpersonal and communication skill.
  • Ability to perform in a fast paced environment and work well under pressure.
  • Flexible to changes in work schedule.
  • Good Computer literacy (MS Office).
  • Willing to work rotating shifts including weekends and public holidays.

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